Field Operations Manager

Hawaiian Humane Society•Honolulu, HI

About The Position

To develop, direct, and lead a professional, humane and efficient Field Operations and Response team, including managing personnel and implementing Emergency Response protocols. To serve as a resource for other agencies regarding animal welfare issues and laws. To provide oversight to ensure optimal operations and appearance of fleet vehicles and Field Services equipment. To ensure the PACT (People and Animals in Community Together) model is consistently implemented across the department in coordination with peers.

Requirements

Valid driver's license with good driving record.
Strong interpersonal skills, communication, problem-solving, and budget management.
Experience in people leadership and animal handling or behavior.
Must be able to meet the criteria for Honolulu Police Department deputization (e.g. not convicted of felony; not convicted of a misdemeanor involving moral turpitude or of any criminal assault; U.S. citizen; at least 21 years of age; subject to background investigation by Chief of Police).
High school diploma or equivalent required.
Minimum six years working with the community.
Minimum three years working as a people manager/supervisor required.

Nice To Haves

Familiarity with sheltering software, PetPoint preferred.
College or University degree or equivalent preferred.
Previous enforcement or animal handling experience investigation background will benefit this position.

Responsibilities

Lead by example, ensuring internal and external patrons (employees, volunteers, Hawaiian Humane partners and community members) and their needs are a primary focus.
Deliver high-level customer service to Hawaiian Humane community members via Field Services and Dispatch including requests for support, partner relationships, agency relations and support of department assigned volunteers.
Lead and supervise staff in the provision of professional Field Services, including but not limited to community relations, escalated customer services inquiries, emergencies, animal pick-ups, cruelty investigations and court case development.
Work alongside the Field Services and Dispatch teams providing day-to-day oversight and leadership.
Develop and manage the FTO program for all officers as well as provide support to Field Services and Dispatch team members.
The manager will keep abreast of current humane ordinances, enforcement, animal welfare, and leadership best practices to aid in their own career growth and also that of their team members.
Enforce state and county laws pertaining to animals including but not limited to complaints about nuisance animals, aggressive animals, cruelty, leash laws, and licensing.
Assume the co-leadership role with the Director of Field Operations and Response in coordinating animal disaster response activities fo the organization and the community.
Track and report Field Services and Dispatch activities.
Speak to groups including public, staff, media, and other law enforcement agencies concerning work and cases according to organization procedures.
Participate in and lead meetings, sharing and implementing programs and organizational improvements.
Responsible for vehicle care and equipment cleaning, disinfecting, and restocking according to Hawaiian Humane established procedures.
Perform other duties assigned to ensure a positive public image and to enhance the operation of the organization and improve the quality of life for animals.