Housing Support Coordinator

Catholic Charities of the Archdiocese of St Paul and Minneapolis•Saint Paul, MN

9d•$21 - $23

About The Position

Catholic Charities is seeking a dedicated, trauma-informed, and compassionate Housing Support Coordinator to join the team at our Dorothy Day Residence. The Housing Support Coordinator provides leadership, support, and stability to residents during overnight hours, ensuring a safe, clean, and welcoming environment. This position acts as a liaison between residents, outside agencies, and internal teams - offering resources, resolution, and de-escalation support of emerging problems or situations. The role also contributes to staff training, enforcement of program policies, and the overall success of housing operations.

Requirements

High school diploma or equivalent required.
Minimum of one year of experience working directly with low-income or vulnerable populations, including individuals experiencing homelessness, unstable housing, and/or mental illness.
Strong trauma-informed care, conflict resolution, and de-escalation skills.
Ability to communicate clearly and compassionately with people from diverse backgrounds.
Proficiency in basic computer use and data entry.
Commitment to Catholic Charities’ mission and values.
CPR Certification: Required (Catholic Charities will provide opportunity for certification.)
Ability to stay awake on a night shift
Ability to lift up to 25 pounds occasionally.
Driving required on occasion.
Extended periods of walking, standing, or sitting as needed.

Responsibilities

Provide a clean, safe, supportive, and trauma-informed environment for residents, visitors, volunteers, and coworkers.
Utilize trauma-informed care and de-escalation techniques to defuse crisis situations and support residents respectfully and effectively.
Conduct regular rounds to ensure safety in common areas, exits, and fire doors.
Monitor activities and promptly address concerns or policy violations.
Administer medications per established procedures and guidelines when applicable.
Provide leadership, training, and mentorship to Housing Support Representatives.
Partner with Program and Property Management teams to ensure consistent enforcement of program rules and policies.
Assist with shift coverage gaps and provide support across sites within the housing division as needed.
Model and coach trauma-informed communication, de-escalation, and problem-solving skills for staff.
Serve as a resource for residents by providing information, referrals, and guidance on available services.
Maintain positive relationships with community partners, agencies, and vendors.
Promote collaboration with external programs to strengthen resident support networks.
Manage front desk operations, including phones, visitor access, and resident inquiries.
Document observations, incident reports, and maintenance needs accurately and promptly.
Ensure timely completion of required reports and data entry in accordance with agency procedures.
Respond to resident concerns in a timely, respectful, and solution-focused manner.
Other duties as assigned.