Housing Stabilization Case Manager

Mel Trotter Ministries•Grand Rapids, MI

About The Position

The Housing Stabilization Case Manager (HSCM) reports to the MTM Housing Stabilization Program manager and works alongside fellow HSCMs with clients who have been rehoused after experiencing periods of chronic homelessness to help them maintain housing, meet their health and wellness goals, and secure and maintain financial stability. HSCMs will meet regularly with clients through in-home visits and video/phone calls to connect clients to the necessary resources to help them meet their housing and wellness goals. HSCMs will arrange or provide transportation to healthcare appointments or other resources. HSCMs may also coach clients on basic life skills such as preparing meals and maintaining basic housekeeping. The Housing Stabilization Program is focused on providing individualized housing stabilization case management, built through strong relations, to individuals who have experienced chronic homelessness, which means they have been unhoused for at least one year and have a diagnosed disability. Most of the individuals in this program have experienced more than one episode of homelessness and have struggled to maintain housing after securing housing.

Requirements

A bachelor's degree in social work/human services field or work experience in the human services field is preferred.
Possess a valid drivers license and willing to transport clients.
Must pass a criminal background check.
The ability to coach and motivate clients to reach their goals using client centered trauma informed, and motivational interviewing skills.
Strong communication skills, both verbal and written.
Strong administration skills and the ability to navigate technological tools including but not limited to client information databases, spreadsheets, and word processing programs.
The ability to problem solve and adapt to change.
Regular standing, walking, climbing, crouching, bending, pushing, or pulling.
Understand, speak, read, and write fluent English.
Ability to communicate verbally and to accurately hear, with hearing correction.
Ability to see 20/20, with vision correction.
Able to lift up to 20 pounds regularly.
Able to use fine motor hand functions.

Nice To Haves

Case management experience preferred.
A lived experience with homelessness preferred.

Responsibilities

Develop strong and safe relationships with clients using best practices and by following the organization's policies and procedures.
Participate in the transfer of care with the pre-housing case manager who worked with the client while experiencing homelessness.
Work with clients to utilize stabilization tool to set personal goals in the domains of housing stability, health and wellbeing, financial management, education and training, and career and income.
Develop and maintain relationships with the community resources in health care, mental health care, social services, and other supportive services, as necessary.
Maintain excellent records on client goals, progress needs, and supportive services utilized for 25-30 clients.
Prepare reports on individual clients and caseload for analysis and data tracking purposes.
Meet regularly with clients on caseload in person or via phone/video calls to set goals, monitor progress, and other direct services or to connect clients to resources or services as needed, including socialization opportunities. Meetings may occur as much as 1-2 times a week to start and will not be less than 1 time per month for the duration of the program. Meetings are designed to ensure that clients maintain safe housing, a stable financial position, access to nutrition, basic supplies, and physical and mental health care.
Conduct regular home visits. Home visits could include goal setting, progress monitoring, a wellness check, providing transportation to a health care appoint or housekeeping.
Maintain accurate records and provide regular reports of client progress and program metrics.
Meet regularly with the supervisor to discuss client progress and attend care conferencing meetings as needed with supervisor and other HSCMs.