Housing Specialist

Aurora Housing Authority•Aurora, CO

1d•$27 - $28

About The Position

This position performs technical work involving the coordination, implementation and monitoring of the Housing Choice Voucher Program and other specialized housing programs. The ideal candidate demonstrates excellent customer service, initiative, resourcefulness, and efficient time management skills. The candidate must be able to understand and carry out oral and written instructions and communicate effectively, both verbally and in writing.

Requirements

Principles and practices of housing assistance programs
Basic interviewing techniques and principles
Record-keeping principles and procedures
Effective customer service techniques
Conflict resolution and de-escalation techniques
Modern office practices and procedures and business correspondence
MS Software (Excel, Word, and Outlook)
Strong analytical and problem-solving skills
Strong oral and written communication skills
Ability to perform specialized and technical eligibility and case management work with accuracy, speed, and minimal supervision
Ability to maintain confidentiality of sensitive personal information
Ability to make accurate arithmetic computations
Ability to effectively interact with people from culturally diverse backgrounds
Ability to interpret and enforce housing programs rules and regulations
Ability to prioritize multiple projects utilizing effective time management skills
Ability to perform well under pressure in a fast-paced work environment
Ability to maintain and execute confidential information
Ability to provide exceptional customer service
Ability to establish and maintain cooperative working relationships with staff, representatives of local government, program applicants and participants, community-based organizations, and the public.
Bachelor Degree desired or any combination of education and/or experience that provides the knowledge, skills and abilities necessary for excellent job performance.
1 year experience working with federal housing programs, financial eligibility determination, or other housing programs.
1 year experience providing customer service to the general public
The ability to conduct research and problem solve
Self-motivated with ability to work independently
Maintain the integrity of program rules and regulations, while working collaboratively with co-workers.

Nice To Haves

Experience working with a diverse population
Experience working with homeless population
Experience determining program eligibility requirements
Case management experience
Experience in YARDI Software
Knowledge of Housing Choice Voucher Program

Responsibilities

Determine initial and continued client eligibility based on income, deductions, allowances, and family composition.
Compute housing assistance payments and family rental rates according to U. S. Department of Housing and Urban Development (HUD) regulations.
Process annual recertification, interim changes and/or moves including obtaining current third-party verification of participant information in accordance with program requirements.
Manage a high volume of caseloads for program applicants and participants, including data gathering and entry, to report participant information to HUD.
Conduct individual and/or group meetings for new participants and existing clients.
Maintain accurate applicant and participant records utilizing the AHA required business systems.
Perform other related duties as assigned.