Housing Specialist

Highmark Health

2d•$20 - $30•Onsite

About The Position

JOB SUMMARY This job oversees the housing services and supports for members. The incumbent collaborates with federal, state and local affordable housing agencies such as US Department of Housing and Urban Development (HUD), the State Housing Authority subsidized housing, public housing authorities and voucher programs. The incumbent works with individuals and families in finding affordable, accessible housing through one of the above-mentioned agencies. Assists in educating and assisting the case managers regarding affordable, accessible housing services members.

Requirements

High School Diploma or GED
1 year in community outreach or customer service
1 year assisting older adults, the elderly, and persons with disabilities to secure accessible, affordable housing
1 year working with low income housing providers to develop accessible and affordable housing for older adults, elderly, and persons with disabilities
Ability to establish relationships with necessary housing authorities/agencies
Communication, interpersonal, analytical, organizational and negotiating skills to manage timelines and deliverables effectively
Knowledge of federal and state housing laws and regulations related to housing programs, Medicaid in the state you are serving and the Medicaid benefit package
Knowledge of homeless resources available in the state that you are serving
Ability to speak in public and conduct effective presentations
Ability to work independently or in a team, set priorities and meet deadlines on multiple projects
Individual is creative and assertive and has the ability to mentor and coach others

Nice To Haves

Experience in Medicaid, Medicare regulations
Experience in customer service/member services or with complaint and grievance processes

Responsibilities

Research, evaluate and analyze demographic and housing data in order to assist in identifying housing options for members.
Identify member barriers and develop strategies for maneuvering through the barriers that exist to find suitable living situations.
Act as a liaison for members, Case Managers and housing agencies in assisting individuals and families with finding affordable, accessible housing.
Engage with members of the health plan face to face to support their housing needs
Utilize the health plan’s system of record to document all interactions with and related to the health plan members.
Serve as housing subject matter expert in affordable, accessible housing options.
Develop standards, policies and procedures to define and support the overall program.
Develop strong partnership and collaborate with community organizations and various federal, state and local government agencies such as (HUD) and the state housing authority in identifying and finding affordable housing options for members.
Provide training and support to Case Management staff to assist in identifying members for transition into the community and to assist in the transition of members to safe, affordable, accessible, quality housing.
Work with team members and management as needed to complete program deliverables.
Evaluate and oversee housing initiatives and provide feedback and recommendations as needed.
Other duties as assigned and requested.