Housing Solutions Case Manager (4295)

MERCY HOUSE • Santa Ana, CA

3d • $23 - $23

About The Position

The Housing Solutions Case Manager, under the direction of the Housing Solutions Manager, is responsible for assisting Mercy House clients in obtaining and sustaining permanent housing by utilizing the Housing First Model. This position is responsible for providing case management services and housing advocacy to clients that enter our system of care. The Housing Solutions Case Manager role assesses clients, evaluates effectiveness of housing plans, and tracks progress made by clients towards the clients’ housing goals. This position advocates for and supports the clients enrolled in the Rapid Re-housing and Homeless Prevention Programs.

Requirements

• Bachelor’s degree in social work or related field and/or four years of experience in social work or human services in a public or private organization is a requirement
• A valid CA driver’s license, proof of insurance, and a reliable vehicle are required. Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc.
• Ability to work effectively with a diverse population; demonstrate ethical behavior; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with clients, landlords, social workers, and other service providers
• Ability to work in a fast-paced environment and recognize and maintain confidentiality of sensitive client information
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Proficiency in Microsoft Office programs and basic typing, email, and Internet skills
• Ability to work some weekends and/or evenings to respond to crisis situations as needed

Nice To Haves

• Experience working with the homeless population is highly preferred
• Fluency in Arabic, Farsi, Spanish, and Vietnamese is of significant value

Responsibilities

• Attend Family Support Team (FST) and/or multi-disciplinary team (MDT) meetings as assigned by supervisor
• Provide comprehensive Case Management services including intakes, housing stabilization plans, goals planning, linking, and monitoring
• Utilize client focused strategies and harm reduction methodologies to help clients stabilize their housing
• Practice Trauma Informed Care and Motivational Interviewing techniques
• Maintain case notes using the GIRP (Goal, Intervention, Response, Plan) format
• Provide tenant education, advocacy, and referrals to various services as needed
• Develop individual case management plans, including financial planning, and housing goals with recipient individuals and/or families
• Meet regularly with clients to track progress in the program and ensure they are following program requirements
• Understand the importance of achieving quality outcomes for clients
• Empower clients in a manner that is supportive, objective and client centered
• Maintain case files up to date and ensure that all necessary client information is submitted into the HMIS database in a timely manner
• Update the program’s master logs daily and ensure information is accurate for each case
• Coordinate home visits with clients as necessary
• Conduct Habitability Inspections as needed
• Assist clients with employment and housing related barriers
• Assist clients to build upon their strengths and recognize their needs in a respectful manner
• Be knowledgeable of community resources and link clients to such resources as needed
• Follow all case management policies within the agency
• Maintain a caseload as assigned by supervisor
• Participate in the Coordinated Entry System meetings weekly, following all CES policies and procedures to request client matches and submit updates as needed
• Assist clients in searching for housing, provide housing leads, and facilitate relationships between landlords and clients
• Provide support and mediate landlord/resident issues as necessary to help client sustain their housing
• Complete re-certification of assistance as necessary and gather required documentation from clients in a timely manner
• Conduct follow-ups with clients as assigned by supervisor
• Work as a team member with all staff, interns and/or volunteers to implement the mission and core values of the agency
• Attend and participate in staff meetings, supervision meetings, community meetings, and training workshops as needed
• Attend monthly meetings with the Housing Solutions team to discuss client progress, needs, and share resources
• Collaborate with the leasing agents (as applicable) and support the clients’ housing efforts
• Accept the responsibility for aiding the development of a positive team relationship with other case managers and upper management
• Be able to work in a fast-paced environment, multi-task, collaborate with other departments, adapt to changes in workload, be trustworthy, reliable, and empathetic
• Keep accurate and updated documentation from all clients, including but not limited to stabilization plans, case notes, call logs, emergency plans, etc.
• Submit and upload backup documentation in a timely manner related to client services
• Assist with program activities as necessary
• Develop new partnerships with other agencies to enhance current services
• Assist with all data collection systems
• Ensure the confidentiality and safety of case files, client information, and have a knowledge base of HIPAA laws
• Ensure documents submitted on behalf of the client are valid and submitted on a timely basis
• Utilize computers and appropriate software
• Respond to calls and emails in a timely manner
• Perform tasks independently and be able to prioritize important tasks and deadlines
• Occasional lifting of items up to 25lbs. (i.e. accepting donated items, etc.) and prolonged periods of sitting at a desk and working on a computer
• Perform ad hoc projects as appointed by Housing Solutions Supervisor and/or Manager

Benefits

• 100% medical coverage of base tier monthly premium
• Voluntary dental and vision insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees