Housing Search Services Advocate

Rosie's Place•Boston, MA

6d•$52,000 - $65,000•Hybrid

About The Position

The Housing Search Services Advocate plays a key role in supporting Rosie’s Place guests in navigating the complex housing landscape of Greater Boston. This role combines direct service, case management, advocacy, and collaboration with internal and external partners to help guests secure and maintain stable housing. The Housing Search Services Advocate will conduct intakes, develop individualized housing search plans, assist with applications, provide ongoing support, and connect guests with wraparound services across Rosie’s Place departments.

Requirements

Bilingual abilities in Spanish or Haitian Creole in addition to English are strongly preferred
Strong commitment to social justice and the mission of Rosie’s Place
2 years of experience in housing search, case management, or advocacy preferred
Experience with crisis intervention with people who have experienced trauma, homelessness, mental health challenges, and/or substance use disorders
Excellent problem-solving skills with the ability to exercise sound judgement and think quickly on your feet
Strong interpersonal skills, ability to work well, and effectively communicate with other departments
Strong customer service mindset with effective and diplomatic, yet supportive communication style
Dependable, flexible and able to work effectively in a collaborative way in a team setting
Proficient computer literacy, including the ability to quickly learn new systems and applications

Responsibilities

Conduct housing intakes and readiness assessments for guests referred to the program
Collaborate with guests to develop individualized Housing Search Action Plans, outlining goals, barriers, and steps toward housing stability
Conduct walk-in housing search clinics to provide immediate assessment, guidance, and resource navigation
Carry and manage an active caseload, providing ongoing support and follow-up
Assist guests in completing housing applications, gathering documentation, and preparing for landlord interviews
Provide education on tenant rights, budgeting, and maintaining housing
Maintain consistent, trauma-informed, and strengths-based engagement with each guest in prioritizing their needs and setting achievable goals
Coordinate closely with Advocacy, Stabilization, Legal Advocacy, Workforce Development, and Behavioral Health programs to provide wraparound support
Make referrals to external partners for additional support, i.e. Furniture bank, movers etc.
Build and maintain relationships with landlords, property managers, housing authorities, and community partners
Stay current on affordable housing programs, eligibility requirements and market trends
Maintain accurate guest records in Salesforce, a database to track guest support
Ensure confidentiality when handling all aspects of guests’ information
Participate in weekly supervision, program meetings, and monthly staff meetings
Intervene in guests’ crises and emergencies in a dignified and respectful manner
Perform additional duties as assigned by the Director of Housing Search Services