Housing Program Specialist (full-time)

Our House, Inc•Little Rock, AR

32d•Onsite

About The Position

About Our House Our House empowers homeless and near-homeless families and individuals to succeed in the workforce, in school, and in life through hard work, wise decision-making, and active participation in the community. The Our House team has defined a set of seven Guiding Principles that characterize our culture and that we intentionally seek to uphold: Hard Work, Wise Decision-Making, Community, Initiative, Integrity, Safety, and Heart. About the Role You will be the after-hours staff member on duty. It will be your responsibility to oversee our large, 24/7 residential facility, the entire campus, and all people on the campus, including residents, volunteers, and visitors. If an incident occurs anywhere on the campus, you will be the person responsible for handling the situation. You will have significant crisis management responsibilities and must maintain good work integrity and effective communication.

Requirements

High school diploma is required
Must be able to lift 40 pounds
Must have reliable transportation
Must be able to pass criminal background checks, child and adult maltreatment registry checks, sex offender registry checks, and a pre-employment drug screen

Nice To Haves

Social services experience
At least 2-3 years working in a program or organization serving individuals in a residential setting preferred
Conflict resolution and crisis management experience
Strong written and verbal communication skills
Action-oriented, entrepreneurial, adaptable, and innovative spirit
Ability to work effectively in collaboration with diverse groups of people
Passion, idealism, integrity, positive attitude, mission-driven work, and self-direction

Responsibilities

Oversee residents in a large, 24/7 residential facility and all areas of the campus
Report emergency situations immediately to direct supervisor and document any incidents, emergencies and concerns from residents, donors or volunteers (examples of incidents include any time outside agencies—police, DHS—are involved in occurrences at Our House or physical violence or threats are made)
Ensure that residents participate in mandatory programs and refer them to Our House programs (Career Center classes, recovery meetings, drug testing, Children’s Programs, Stability, etc.)
Communicate regularly with the Housing Team about residents’ needs, evictions, shelter needs, ongoing issues or system changes
Ensure that meals are prepared and served
Enforce all written shelter rules and additional Our House policies and procedures documenting any violations through the write-up process, including enforcing evictions when necessary
Assign chores after each meal
Administer drug tests as needed and manage medication administration for residents
Monitor residents’ sobriety and reports and documents drug or alcohol related incidents with the write-up system
Ensure that all areas in and around the shelter are clean, organized, and safe
Process work orders for maintenance issues
Process new intakes and exits of residents and filling out all required paperwork
Greet and orient volunteers, including meal serving groups, to the facilities and to the needs that they are there to meet
Document donations and volunteers using a data collection system (contact info, what was given/volunteer project, date, value)
De-escalate conflict situations to ensure safety
Attend all mandatory weekly staff meetings prepared and on time
Conduct other duties as assigned to fulfill Our House’s mission