PSH Housing Program Specialist/Coordinator-1

National Church Residences•Columbus, OH

About The Position

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and reporting to the Regional Director the incumbent supports the operational, financial, and compliance aspects of the property while also serving as the primary coordinator for Housing Authority (HA) programs, Continuum of Care (CoC) partnerships, and related subsidy or supportive-service workflows.

Requirements

Must have high school diploma or equivalent.
2–3 years of experience in property management or affordable housing.
Must have excellent communication, comprehension, and interpersonal skills.
Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.
Must have good working computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly.
Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently.
Must be knowledgeable and adhere to fair housing laws.
Must have a valid driver’s license, automobile insurance and qualified to drive under the organization’s motor vehicle check.

Nice To Haves

Experience with Housing Authority programs (HCV, PBV, etc.) preferred.
Knowledge of HUD/LIHTC leasing, vendor & invoice systems, stakeholder management.

Responsibilities

Housing Authority (HA) Program Coordination & Application Processing Serve as primary contact for Housing Authority regarding applications, approvals, corrections, and subsidy variances.
Assist with the review, organization, and processing of housing applications submitted to the Housing Authority
Track application status and follow up on pending approvals, documentation, and eligibility requirements
Ensure all applications comply with Housing Authority guidelines, program rules, and fair housing regulations
Communicate with Housing Authority representatives regarding application updates, corrections, approvals Primary point of contact to address subsidy variances
Maintain accurate and confidential applicant files and records Continuum of Care (CoC) Oversight & Coordination
Coordinate with CoC case managers, service providers, and referral partners.
Ensure accurate eligibility verification and compliance with CoC program requirements.
Track program outcomes, renewals, and re-certifications.
Support HMIS-related documentation and reporting.
Above tasks are coordinated with the NCR services leadership Leasing & Occupancy Management
Conduct leasing activities including tours, application reviews, eligibility verification, and lease signing.
Ensure adherence to Tenant Selection Plan, House Rules, and eligibility requirements.
Support marketing efforts to maintain occupancy.
Implement resident retention practices.
Property Operations & Compliance Support day-to-day operations ensuring compliance with HUD, LIHTC, fair housing, and organizational policies.
Maintain organized and compliant resident files, waiting lists, certifications, and documentation records.
Assist with annual inspections, State Agency reviews, MOR audits, and REAC preparation.
Monitor property performance indicators including occupancy and housekeeping standards.
May act as the on-site lead in the Property Manager’s absence.
Resident Relations & Support Provide excellent customer service to residents, prospects, and program partners.
Respond to inquiries and concerns in a timely and professional manner.
Support conflict resolution and compliance with resident rights policies.
Foster a positive, respectful, mission-aligned environment.
Financial & Vendor Support Review and enter vendor invoices for timely payment.
Assist with budget tracking, rent collection, subsidy posting, and reporting.
Monitor subsidy receivables and support variance resolution.
Support reserve processes and finance documentation.