Housing Program Assistant

United Way of Weld County•Greeley, CO

7h•$17 - $19•Onsite

About The Position

United Way of Weld County, Housing Navigation Center ORGANIZATION OVERVIEW Through the vision and support of United Way donors and volunteers, together we are building a better Weld County, one where: · Children are reading to learn by the start of fourth grade · Youth are working at good jobs by age 25 · Families have stable housing · Older adults are aging well and · People are connecting to the help they need. OVERVIEW OF RESPONSIBILITES The Housing Navigation Center (HNC) is a physical location where those experiencing homelessness receive support to regain housing and those at risk of homelessness are prevented from losing their housing. As part of Weld’s Way Home, Weld County’s initiative to address and prevent homelessness, the HNC provides low barrier access to housing centered services ranging from homelessness prevention to emergency overnight shelter. The Housing Program Assistant supports housing coordinators and other specialist roles at the HNC. This position is also responsible for brokering community resources with guests, conducting assessments when needed, general administrative tasks, and maintaining cleanliness and safety. The position maintains professional relationships and clear communication with guests receiving services and community agencies providing services. The position requires regular direct services and careful documentation in the Homeless Management Information System (HMIS) to track guest progress, with the goal of securing permanent housing.

Requirements

Excellent customer service
Phone and data entry skills
Organizational skills, detail-oriented, attention to deadlines
Self-motivated; proven excellent performance standards and quality of work
Effective interpersonal communication skills including written and one-on-one conversations
Ability to multi-task with constantly changing priorities and excellent follow-through
Ability to work independently and as a team player
Ability and desire to work with people from various backgrounds and/or limited English capabilities
High school diploma or equivalent

Responsibilities

Utilize trauma-informed care, person centered, and culturally competent principles when working with guests
Greet guests when they enter the HNC, ensuring that they sign in and are assisted appropriately, making necessary and appropriate community and in-house referrals and appointments
Answer phones and refer callers to appropriate in-house staff and/or community agencies, setting up appointments when necessary
Enter daily services into HMIS
Assist with intakes and assessments when needed, as support to housing coordinators
Assist guests in vital document readiness for housing when needed, as support to housing coordinators
Perform routine administrative tasks
De-escalate and mitigate any conflicts or concerns with guests
Monitor and maintain the day shelter space to ensure proper utilization of services for guests
Maintain the cleanliness, organization, and professionalism of the Housing Navigation Center
Assist with regular HNC operations as needed, including occasional evening hours to assist guests at the overnight shelter, and potential weekend hours in the event of expanded day shelter coverage due to extreme weather
Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).
Support fundraising efforts of United Way and activities that support United Way.
Support United Way annual events, disaster response, and other activities as assigned.
Participate in staff meetings and in service opportunities.
Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.
Other duties as assigned.