Housing & Outreach Case Manager

Downtown Streets Team • Marin City, CA

360d

About The Position

The Housing & Outreach Case Manager will work directly with unhoused community members residing on Binford Rd to navigate services, assess them for Coordinated Entry, secure housing placements with those who are eligible for Permanent Supportive Housing (PSH) opportunities, and help them reduce barriers to self-sufficiency through strong organizational, problem-solving, and analytical skills, while managing priorities and workflow. Hours for the position are Tuesday through Saturday, 12PM to 8PM (subject to adjustment in consultation with Marin County HHS based on client need).

Requirements

• HS Diploma or equivalent
• Ability to perform job duties with minimal supervision
• Excellent listening comprehension, written and verbal communication skills
• Experience in Microsoft programs
• Valid CDL, insurance and access to a reliable vehicle
• Bilingual in English and Spanish preferred

Responsibilities

• Work with a caseload of 10 individuals to achieve goals specifically related to housing, transportation, health, and legal issues
• Maintain regular appointments and office hours with clients and staff
• Work with Binford ERF Program Manager, Housing Lead, and STVP/STE Program Manager to promote successful participation in the housing voucher and work experience programs
• Consistently collaborate and problem solve with other Binford ERF Case Managers to ensure clear pathways to housing, as well as refraining from duplication of services
• Actively learn about current resources and services outside the agency that may aid clients in their goals
• Present new services and opportunities to all clients on caseload during regular check-ins
• Provide compassionate support and assistance for clients
• Support clients in court, at housing related appointments, social service agencies, in communication with Marin Housing Authority, etc
• Utilize any available subsidies and affordable housing units to place clients into housing
• Educate and roll out best practices for homeless outreach, street-based case management and de-escalation
• Coordinate and distribute outreach supplies to individuals in encampments and RVs/vehicles on Binford Rd
• Conduct VISPDATS and other vulnerability assessments to eligible individuals or families residing on Binford Rd
• Accurately and promptly document all interactions (phone, meetings, etc.) via case notes with all individuals encountered during outreach
• Actively document client meetings and update all relevant program data in applicable database; such as Marin County HMIS, Wizard, Tracker, and any additional programs necessary
• Establish productive relationships with all clients with no bias or prejudice towards race, religion, age, sex, disability, or sexual preference
• Represent the agency in the community and work with all partner organizations to achieve client goals
• Perform other duties as assigned by manager and assist with special projects as required
• Uphold organizational values, work ethically and with integrity and follow company policies as laid out in Employee Handbook

Benefits

• A chance to positively impact your community on one of the biggest domestic challenges of the day
• Competitive nonprofit compensation
• Options for fully paid medical, dental, vision and life insurance coverage for employees, with FSA and HSA health plans available
• Option to enroll in 401k after 90 days, and up to 6% company match, after one year of employment
• 15 days off PTO, increasing with tenure
• Over 10 paid holidays annually
• Paid company closure for five days during the summer
• Paid company closure for five days between Christmas and New Year
• Day off on your birthday
• One month paid sabbatical after five years, not charging PTO
• Internal growth opportunities
• Access to professional development resources and reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Industry: Social Assistance
• Education Level: High school or GED
• Number of Employees: 11-50 employees