Housing Navigator

Equus•Escondido, CA

12d

About The Position

Effectively communicate both verbally and in writing. Ability to clearly present and explain information to groups. Speak clearly and persuasively to other staff, agencies, employers, property owners/managers, mechanics, hotel/motel operators, and other service providers on behalf of clients Establish effective working relationships with other staff, agencies, employers, property owners/managers, mechanics, hotel/motel operators, and other service providers Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations. Maintain confidentiality of files and records Assess client needs and conduct in-depth interviews that are sensitive Have knowledge of the homeless community and County demographics Implement and apply regulations to daily duties Exercise attention to detail Organize, prioritize, and complete a large volume of work within strict time deadlines Work with our clients experiencing homelessness to help place in immediate shelter (hotel/motels) and help overcome barriers or issues that affect their ability to obtain and retain housing and move toward self-sufficiency Manage/process referral(s) received from County and Community following the Tier One and Tier Two guidelines Manage and maintain a revolving caseload Assess clients to determine appropriate levels of service on a case-by-case basis Refer clients to appropriate agencies for specialized services and/or counseling Develop action and stabilization plans with clients Consult with other staff, agencies, employers, property owners/managers, mechanics, hotel/motel operators, and other service providers Provide and document individual/group counseling and referral services Assist in developing immediate solutions to emergency problems and expediting delivery of needed services Determine approval of supportive services based on certain criteria Utilize data processing systems Complete documents and forms, maintain records and files, and schedule appointments Provides supportive services and issues additional funds and necessities to clients as needed Document all expenditures, payments, and service issuances to clients Work closely with prospective property owners/managers within the community to promote permanent opportunities for homeless individuals and families through outreach and education Other duties as assigned

Requirements

Bachelor’s Degree in Human Services field preferred or equivalent skills and experience
Intermediate computer skills in Microsoft Office, Email and Data Entry
Strong communication skills both written and verbal
Driver’s License with good driving record
Travel throughout the County

Responsibilities

Communicate effectively verbally and in writing
Present and explain information to groups
Speak persuasively to various service providers on behalf of clients
Establish effective working relationships with staff, agencies, employers, and service providers
Exercise judgment in answering questions and releasing information
Maintain confidentiality of files and records
Assess client needs and conduct sensitive interviews
Have knowledge of the homeless community and County demographics
Implement and apply regulations to daily duties
Organize, prioritize, and complete work within deadlines
Work with clients experiencing homelessness to secure shelter and housing
Manage/process referrals following Tier One and Tier Two guidelines
Manage and maintain a revolving caseload
Assess clients to determine appropriate service levels
Refer clients to appropriate agencies for specialized services
Develop action and stabilization plans with clients
Consult with staff, agencies, employers, and service providers
Provide and document individual/group counseling and referral services
Assist in developing solutions to emergency problems
Determine approval of supportive services based on criteria
Utilize data processing systems
Complete documents and forms, maintain records and files, and schedule appointments
Provide supportive services and issue funds and necessities to clients
Document all expenditures, payments, and service issuances
Work with property owners/managers to promote housing opportunities
Other duties as assigned