Housing Monitor (2966)

Salvation Army USA•Hagerstown, MD

57d•Onsite

About The Position

This position is responsible for: Monitoring the activity of residents on an assigned shift ensuring safety, security, and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that lodge/shelter is maintained in a neat and proper order.

Requirements

Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.
Ability to perform combinations of sitting, standing, and walking on a frequent change basis. Distance of travel is usually within the same building.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
Work is performed in a lodge/shelter facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
High school diploma or G.E.D. AND one (1) year experience performing security or social service work preferred, OR
Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

Ensures that all rooms are in proper order before arrival of residents; checks fire equipment and ensures proper working order.
Checks clients into the lodge/shelter; prepares and monitors client intake; prepares resident roster and maintains resident property records.
Distributes towels, linens, and personal hygiene items; secures and distributes client medications as required. Collects linen, towels, and washcloths when shelter clients last day are up in the shelter.
Monitors the activities of the lodge/shelter residents ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift.
Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures.
Opens and closes the lodge/shelter doors at designated hours of operation.
Completes required paperwork representing client intake for the day
Assigns housekeeping and other tasks to residents; ensures that clients perform assigned house duties in the proper manner; ensures compliance with house rules.
Answers telephone and responds to questions regarding the lodge/shelter operations.
Wakes up lodge/shelter clients at designated time and instructs them to collect their sheets; ensures that all residents are out of the lodge/shelter by the designated time.
Answers the telephone in a courteous and professional manner.
Administers drug testing and breathalyzer of clients as needed.
Cleans, sweeps, and mops the lobby, hall, television room and patios; empties trash cans and replaces trash liners if not assigned to a shelter client.
Directs clients to social services for their special needs.