Housing Manager Housing

Shepherd Center•Atlanta, GA

20h

About The Position

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation’s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again. Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years. The Housing Manager is responsible for coordinating, managing, and monitoring the Shepherd housing program for families and day program patients. This position works to support the highest possible sanitary standards and good public relations by creating a clean, attractive, and safe environment. The Housing Manager emphasizes the importance of positive public relations and conducts such while performing assigned duties. Through this role, the Housing Manager continually seeks ways to improve the appearance of the apartments and housing facility. In addition, the Housing Manager assists with Patient Experience.

Requirements

High school diploma or equivalent required. Higher level degree such as Associates or Bachelors preferred.
No professional certifications required.
Two years in hospitality industry interacting with customers. Prefer at least two years of supervisory experience.
Moderate to expert computer skills.
Strong communicator with excellent written and verbal communication skills.
Strong attention to detail and accuracy.
High degree of judgement and independent decision-making.
Ability to plan, manage and evaluate multiple priorities.
Proven ability to adhere to deadlines.
Willingly adapts to changing work demands and work environment.
Must have a valid driver’s license.

Nice To Haves

Experience working in a hospital setting.

Responsibilities

The Housing Manager manages all interaction with guests as to apartment assignment and housing rules, scheduling, tracking length of stay, inventory control and purchasing, maintenance coordination, supervision of environmental and transportation staff related to housing.
Arranges for maintenance and repairs as necessary.
Ensures maintenance of trash compactor and trash bins are emptied on schedule.
Orders linens as required and maintains proper cycling of linen.
Maintains sufficient cleaning supplies and smallware's for apartments.
Arranges for durable medical equipment in Day Program patient’s apartments.
Orders apartment furniture as needed.
Coordinates check-in and check-out from housing.
Develops annual department operating budget and capital equipment requests.
Coordinates scheduling of staff and signs off on time sheets.
Hires as necessary and supervises housing staff reports.
Collects, compiles and organizes data related to Patient Satisfaction
Practices proper safety techniques in accordance with Center and departmental policies and procedures.
Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.
Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility.
Identifies potential risk areas within area of responsibility and supports problem resolution process