Housing Manager

Hubbard House, Inc • Jacksonville, FL

5d

About The Position

The manager is responsible for managing the effective day-to-day operation of assigned program(s). This position requires a high degree of autonomy, discretion, and judgment without assistance from supervisor. Influences the hiring and firing decisions of employees with great weight. Oversees the implementation and delivery of quality services to include crisis intervention, counseling, case management, advocacy, safety planning, assessments, and development of community resources.

Manager is also responsible for the hiring, training, and supervising of designated staff. Influences the hiring and firing decisions of employees with great weight. Manager assures compliance with the Department of Children and Families (DCF) Standards and other required standards applicable to the program. Responsible for accurately tracking required statistics, outcomes, funding source deliverables, and quality assurance measures. Participates in external and internal committees/meetings. Participates in community collaborations and public speaking. Flexible work schedule to include evenings and weekends. Participation in on-call rotation.

Requirements

• Position requires understanding and/or providing trauma informed services.
• Position also requires an independent, self-motivated individual with effective communication skills and the ability to remain calm, rational and manage multiple priorities.
• Must respect and advance Hubbard House mission.
• Must possess effective computer literacy skills (Microsoft Office Suite, data entry skills, word processing, Windows-based software programs, client management programs, basic email skills, etc.).
• Must possess effective oral and written communication skills (includes appropriate telephone, email, and social media etiquette).
• Must possess effective reading comprehension skills.
• Must possess strong customer service skills (courteous, friendly, etc.). Requires the ability to identify and solve problems in a calm, logical manner. Problem solving will include cooperative efforts with all internal and external contacts as defined in Working Conditions section.
• Must be ethical (honest, responsible, accountable, demonstrates integrity).
• Must be self-motivated, be able to work independently, demonstrate sound judgment, prioritize tasks, manage time efficiently and resources effectively.
• Must be adaptable (open to feedback, change, new ideas) and be flexible in job tasks within a team format. Ability to be flexible in working hours to address emergency situations, shift coverage, meetings, speaking engagements, and various departmental/agency priorities.
• Must be able to work within a trauma-informed service delivery system.
• Ability to work respectfully and professionally. This includes internal and external contacts as defined in Working Conditions section.
• Ability to uphold Hubbard House policies and procedures.
• All staff are required to successfully complete approved Department of Children and Families (DCF) 30-hour training. For direct service staff, this must be done within ninety days of initial employment and no unsupervised contact with victims will be permitted prior to completion of training and registration with DCF for privilege communication status. Must also maintain annually required approved on-going training.
• Depending on requirements of specific position, may need to maintain eligibility requirements for Hubbard House, Inc. vehicle insurance coverage.
• Bachelor’s degree in Social Work, Sociology, Psychology, Criminology or related field with two years’ experience in domestic violence services or equivalent preferred. Will consider AA degree or equivalent in related field with five years’ experience in domestic violence or related field or equivalent experience considered. Must have or be eligible for program specific credentials (CDA, Relocation Certification, Childcare Center Director Credential, etc.). Experience in crisis intervention, group facilitation, case management and assessments required. Must be experienced in Microsoft Office programs or equivalent.
• Due to the serious nature of the Hubbard House mission, must successfully clear background screening: 1) a level-2 background screening which includes a criminal background check through the Department of Family and Children (DCF), Florida Department of Law Enforcement (FDLE), and the National Sex Offender Registry (at a minimum); 2) a motor vehicle report (MVR) is also run against the Division of Motor Vehicles (DMV); and 3) a drug, alcohol, and TB screening. Must be able to produce proof of eligibility to work in the United States (E-Verify).
• A valid driver’s license and dependable transportation are required. Vehicle insurance must be maintained. Must meet eligibility requirements for Hubbard House, Inc. vehicle insurance coverage.

Nice To Haves

• Experience in one or more of the following is a plus: sexual assault or domestic violence programs.
• Must be able to read, write and speak English; bi-lingual capabilities a plus.

Responsibilities

• Managing the effective day-to-day operation of assigned program(s).
• Overseeing the implementation and delivery of quality services to include crisis intervention, counseling, case management, advocacy, safety planning, assessments, and development of community resources.
• Hiring, training, and supervising of designated staff.
• Assuring compliance with the Department of Children and Families (DCF) Standards and other required standards applicable to the program.
• Accurately tracking required statistics, outcomes, funding source deliverables, and quality assurance measures.
• Participating in external and internal committees/meetings.
• Participating in community collaborations and public speaking.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees