Housing Manager - Supportive Housing
About The Position
The Housing Manager plays a critical role in supporting residents’ long term housing stability by coordinating move ins, facilitating tenancy education, and partnering with property management to address housing related needs. The Housing Manager conducts housing readiness assessments, assists with lease up processes, monitors tenancy conditions, and intervenes early to prevent eviction. This role requires strong knowledge of NYC housing systems, excellent communication skills, and the ability to support families impacted by domestic violence. The Housing Manager collaborates closely with Case Managers, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.
Requirements
- Minimum of 2 years of experience in housing placement, housing navigation, or supportive housing services.
- Knowledge of OTDA regulations, ESSHI guidelines, and NYC housing systems.
- Experience working with survivors of domestic violence and families with complex needs.
- Strong understanding of landlord‑tenant law, fair housing protections, and subsidy programs.
- Ability to collaborate effectively with property management and service teams.
- Strong organizational, communication, and documentation skills.
- Ability to manage multiple priorities in a fast‑paced environment.
- Proficiency in Microsoft Office and data management systems.
- Demonstrated de‑escalation and conflict resolution skills.
Nice To Haves
- Certifications in housing counseling, fair housing, or related areas preferred but not required.
Responsibilities
- Conduct housing readiness assessments and develop individualized housing plans.
- Coordinate unit offers, viewing appointments, and move‑in logistics.
- Assist residents with completing housing applications, gathering required documentation, and preparing for inspections.
- Facilitate lease signings and provide orientation on tenant rights, responsibilities, and building policies.
- Ensure completion of move‑in checklists and habitability documentation.
- Provide ongoing tenancy education, including lease compliance, communication with property management, conflict resolution, and household management.
- Conduct required home visits to assess unit conditions, safety, and tenancy stability.
- Identify early warning signs of tenancy risk and collaborate with Case Managers and Clinical leadership to intervene.
- Support residents in resolving landlord‑tenant issues before they escalate.
- Assist with rent contribution calculations, income updates, and subsidy recertifications.
- Serve as the primary liaison between the service team and property management.
- Communicate regularly regarding repairs, maintenance issues, safety concerns, and tenancy challenges.
- Participate in joint case conferences to address complex tenancy issues.
- Support reasonable accommodation requests and ensure compliance with fair housing standards.
- Ensure all housing‑related services align with ESSHI service categories and OTDA regulations.
- Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.
- Track occupancy, unit turnover, and housing stability outcomes.
- Support audits, inspections, and quality assurance activities.
- Respond to housing‑related crises using de‑escalation and trauma‑informed strategies.
- Collaborate with Case Managers and Clinical leadership to address safety concerns, DV‑related risks, and behavioral health issues impacting tenancy.
- Coordinate emergency responses with internal leadership and external partners as needed.
- Connect residents to housing‑related supports such as HEAP, utility assistance, furniture banks, and legal services.
- Assist residents in navigating subsidy programs, rental arrears assistance, and housing court processes.
- Maintain relationships with community housing partners, brokers, and landlords.
- Work closely with Case Managers to ensure integrated service delivery and alignment of housing and service plans.
- Collaborate with the Economic Empowerment Specialist to support income stability and employment goals that impact housing retention.
- Participate in interdisciplinary case conferences and team meetings.
- Participate in ongoing training on trauma‑informed care, DV best practices, housing law, fair housing, and supportive housing standards.
- Engage in reflective supervision and contribute to a culture of learning and accountability.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
