Housing Intake Steward

Mobile Loaves & Fishes•Austin, TX

6d•Onsite

About The Position

The Neighbor Care Team has the privilege of walking alongside our "neighbors" as they apply to live at Community First! Village (CFV) and to provide an opportunity for them to settle, cultivate and care for themselves and others in this unique community. The Housing Intake Steward is an integral part of the Neighbor Care team, supporting and welcoming neighbors into Community First! Village. The Housing Intake Steward will s teward relationships with new potential neighbors as they move through the housing interview process and settle into life at CFV. This is a full-time, non-exempt position reporting to the Senior Move- In Manager . Due to the nature and requirements of the position, hours are flexible to fit need, but typically include 8am-5pm Monday-Friday. Some nights and weekends may be . Th e Housing Intake Steward will office at Community First! Village located at 9301 Hog Eye Road, Austin, TX 78724.

Requirements

Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals .
3 years of housing experience
Strong calendaring / scheduling skills
Knowledge of Fair Housing Laws
Strong organizational skills, detail oriented
Ability to multitask effectively
Should possess a strong aptitude f o r problem solv ing
Ability to work joyfully and connect with diverse populations and organizations
Demonstrates integrity and strives for excellence in her/his work
A collaborative spirit and ability to work well individually as well as part of a team
Action oriented-enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available
Ability to manage multiple projects in a fast-paced environment
Must have a valid driver's license
Ability to move about Community First! Villages phases
Ability to work in an office setting
Ability to lift up to 30 pounds

Nice To Haves

Experience in housing chronically homeless/individuals with high needs is preferred
Relevant bachelor's degree preferred
Experience with evaluating and refining processes
Proficient in Office 365

Responsibilities

Steward relationships with new potential neighbors as they move through the housing interview process and settl e into life at CFV.
Conduct housing interviews a nd home selection appointments for new potential neighbors .
Conduct background check reviews and confirm potential new neighbor eligibility.
Schedule housing contract signings, healthcare intakes, m ove-in day appointments, and other various appointments.
Inform all relevant departments of upcoming move ins.
Ensure organization move-in goals are met.
Work closely with new neighbors to make sure they have a plan to pay monthly rent.
Verify funding for move-in costs for approved housing applicants; coordinate with partner agencies regarding funding, as well as with the Property Management and Accounting Team.
Lead the New Neighbor 101 Program in an effort to help our neighbors connect with each other and settle well into community at CFV.
Support relationships with partner agencies serving people currently experiencing homelessness and educate them on our housing application process and requirements.
Facilitate the virtual and in-person CFV Potential Neighbor Tour.
Oversee the process of all neighbor approved transfers.
Create Welcome Home Report on a monthly basis .
Assist MLF and Neighbor Care team in achieving our goals, especially helping to move neighbors' home and into community.
Assist Neighbor Care and other departments as needed.
Other Duties & Responsibilities as needed