Housing & Employment Services Program Manager 1

Lutheran Community Services Northwest•SeaTac, WA

About The Position

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope As the Program Manager for Housing & Employment Services, you play a key role in ensuring that individuals and families facing housing instability or barriers to employment receive coordinated, compassionate, and effective support. You will bridge communication between staff, clients, leadership, and community partners to ensure smooth service delivery, promote stable housing outcomes, and strengthen pathways toward economic self-sufficiency. Your leadership will guide the team in providing trauma-informed, culturally responsive, and goal-oriented services that empower clients to achieve long-term stability.

Requirements

At minimum 3 years of management or supervisory experience
3-5 years of related professional experience
Bachelors in related field; substantial relevant experience will be considered in place of degree
Fluency in English and additional language(s) as outlined in the job posting, both spoken and written
Intermediate mastery of business applications and productivity suites
Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers.
Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle
Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
Successfully completes tasks in a moderately noisy environment
Interacts with others and perform tasks in-person and using technology, with long periods of stationary activity and minimal periods of increased physical activity including and not limited to sitting, standing and walking.
Moves equipment/materials weighing up to 10 pounds; may be responsible for moving/carrying children weighing up to 25 pounds
May travel between worksites; may be responsible for transporting clients in personal and/or agency vehicles, which may require valid driver’s license, auto insurance, and motor vehicle records clearance
May work in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches
Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program

Responsibilities

Resource Management: Oversee budget allocation, grant utilization, program enrollment, and staffing decisions to ensure efficient and impactful service delivery across housing and employment programs.
Strategic Planning: Collaborate with internal and external stakeholders to develop and implement strategies that strengthen housing stability, employment readiness, and client self-sufficiency.
Program Development: Oversee daily program operations and contribute to designing, improving, and evaluating services that address emerging community needs in housing and workforce development.
Community Engagement: Build and maintain strong partnerships with stakeholders, leaders, landlords, employers, service providers, and community partners to expand client opportunities and support coordinated care.
Impact Measurement: Utilize established metrics to track program outcomes related to housing stability, employment placement, service utilization, and contract compliance. Ensure readiness for audits, accreditations, and reporting requirements.
Advocacy and Representation: As directed, represent Housing & Employment Services at community meetings, funder events, and partner gatherings. Advocate for client needs and equitable access to housing and economic opportunities.
Organizational Leadership: Foster a culture of collaboration and nurturing professional development within the team.

Benefits

A 37.5 per hour work week to ensure work/life balance
Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays to use your way
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status