Housing Desk Clerk - Part Time (4 Hours Weekly)

Thomas Jefferson University • Philadelphia, PA

15d

About The Position

PRIMARY FUNCTION: To be present at the front desk of the assigned building during your shift to facilitate tenant needs and monitor visitors to the building. Job Description Receive Short Term tenants on a daily, weekly, monthly basis (Martin Hall). To be Tenant/Guest Customer Service oriented at all times. Maintain all desk logs accurately and appropriately. Receive and distribute USPS and Jefferson University mail to tenant mailboxes. Log and distribute package deliveries to tenants. Receive and record all tenant request/complaints maintenance /custodial requests to through the proper methods Record all apartment/room keys distributed during shift on StarRez. Conduct all move-in/move-out desk procedures within StarRez as outlined in office procedures. Adhere to emergency procedures and provide incident/ fire safety reports when applicable. Enforce all security policies. Perform other duties as assigned. CORE FUNCTIONS AND COMPETENCIES: Commitment to Excellence Seeks help to improve performance; takes an active interest in learning all aspects of job; learns from mistakes; accepts responsibility for own continuous learning, mistakes and uses growth opportunities to learn. Sets goals to enhance skills. Integrity/Organizational Responsibility Complies with Confidentiality Policy and Code of Conduct. Acts in an ethical, honest and appropriate manner within the workplace. Operates within policies and procedures. Respect/Customer Service Gives customers full attention and treats them with dignity, respect and understanding; listens to and responds with empathy to customer concerns; shows a caring attitude; acts with consideration for the needs of students, patients, volunteers, visitors and coworkers; represents Jefferson in a positive way; anticipates and responds to others’ needs promptly and courteously. Management Support Keeps supervisor well informed of status of assignments; responds to requests and leadership of supervisor; helps supervisor gain support for unit goals and plans; adjusts behavior, style or schedule as situations change; performs work assignments with minimum need for supervision and guidance.

Requirements

• High School Diploma or GED
• Excellent Customer Service skills
• Familiarity with computer technology required

Responsibilities

• Facilitate tenant needs
• Monitor visitors
• Receive Short Term tenants
• Maintain desk logs
• Receive and distribute mail
• Log and distribute package deliveries
• Receive and record tenant requests/complaints
• Record apartment/room keys distributed during shift on StarRez
• Conduct move-in/move-out desk procedures within StarRez
• Adhere to emergency procedures
• Provide incident/ fire safety reports
• Enforce all security policies
• Perform other duties as assigned

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.
• For more benefits information, please click here

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees