Housing Coordinator

YWCA Greater Pittsburgh•Pittsburgh, PA

About The Position

JOB SUMMARY: The Housing Coordinator provides case management and support to individuals and families residing in YWCA’s Housing Programs, leading them to self-sufficiency and permanent housing.

Requirements

Bachelor’s degree with two (2) years relevant experience OR Associates, Business, or Technical Degree/Certification with three (3) years relevant experience and one (1) year supervisory experience.
This position requires a valid PA driver’s license and reliable transportation for frequent travel throughout the City of Pittsburgh.
Act 33/34 clearances are also required.
The incumbent must bring to this position a background in providing comprehensive case management to families and individuals, using a housing first, trauma-informed, and strengths-based approach.
Experience providing housing support services and knowledge of subsidized housing is required.
Must be organized, flexible, self-directed, detail-oriented, and have excellent problem-solving skills.

Responsibilities

Ensures new client referrals are housed within 30 days of intake.
Uses a housing-first, strength-based, and trauma-informed approach to case management and housing goal planning.
Uses a progressive engagement case management model and holds participants accountable for guidelines and expectations of the program and goal plans.
Uses SMART goals to develop and monitor initial and monthly comprehensive housing goal plan in cooperation with the participant(s) and assists in overcoming barriers to achieve goals.
Manages referrals to the program- ensures program capacity is at 100% and that new referrals are requested within 24 hours of a client exit.
Completes intake and exit assessments and data entry into HMIS for each household within 72 hours, when applicable.
Maintains current and comprehensive knowledge of community resources to make appropriate referrals for participants as needed. Facilitates referrals to outside agencies as appropriate.
Ensures that all documentation related to the client files, including progress notes, is completed, timely, accurate, and filed within 72 hours.
Maintains 100% data timeliness and completeness for all HMIS data.
Attends training and educational programs to promote professional growth.
Prepares monthly billing and contract reports for funders and the YWCA.
Conducts monthly home inspections and immediately reports issues related to damages and/or violations of resident agreements to Manager/Director.
Provides a supportive emotional environment for participant families by means of the following: establish and maintain non-judgmental, empowering relationships; encourage participants to develop greater ability to mobilize inner and outer resources; and deal effectively with a range of clients with varying needs.
Assists participants with outcomes including but not limited to maintaining or increasing income (75%), maintaining or obtaining employment, obtaining health insurance (75%) and SNAP (75%), successfully exiting to permanent housing within 3-9 months (80%).
Provides support on issues of concern to participants, including, but not limited to housing, financial coaching, employment, drug and alcohol recovery, mental health, partner violence, sexual assault, child abuse, pregnancy prevention, assertiveness, life skills, and other issues that may arise.
Participates in YWCA professional development and training opportunities, successfully implementing new skills, knowledge, and procedures.
Participates in agency meetings and housing and provider meetings on the county level
Maintains a high level of confidentiality when working with sensitive and personal client, vendor, employee and contract information.
Promotes and supports the mission, imperative, values and goals of the YWCA maintaining high performance standards.
Performs other duties as assigned within the scope of the Housing Department.