Housing Coordinator

ActionAIDS•Philadelphia, PA

1d•$52,000 - $57,000•Hybrid

About The Position

Action Wellness started as ActionAIDS in 1986 when a group of dedicated volunteers came together to support their community at the beginning of the HIV epidemic. Today, staff provide a range of trauma-informed services to help persons with HIV and individuals with substance use disorders at risk of acquiring HIV achieve physical, emotional and economic well-being. The Housing Coordinator provides clinical, administrative, and educational supervision to a team of up to five Housing Specialists and/or direct service staff. This role ensures the delivery of high-quality, client-centered housing services for individuals living with HIV/AIDS and facing housing instability. As part of the Direct Service Unit Coordinator team, the Housing Coordinator also provides backup administrative and clinical coverage, supporting seamless service delivery and staff development across the unit.

Requirements

Bachelor’s degree in Social Work, Human Services, or related field.
Minimum of four (4) years of experience in housing case management, supportive services, or program coordination for individuals affected by HIV/AIDS, homelessness, or behavioral health conditions.

Nice To Haves

Master’s degree preferred, particularly in Social Work (MSW), Counseling, Public Health, or Housing-related disciplines.
Supervisory experience with direct service staff strongly preferred.

Responsibilities

Supervise the housing team, monitoring the timeliness and quality of Housing Medical Case Management services and reports.
Provide clinical, administrative, and educational supervision for up to 5 housing specialists and/or direct service staff.
Support staff development through coaching, orientation, and ongoing in-service training.
Conduct weekly supervision meetings with housing staff to review cases for thoroughness and compliance; complete supervisory logs and one chart review per staff member.
Schedule and lead monthly group meetings to share agency updates, facilitate case reviews, and deliver educational presentations.
Monitor staff caseloads to ensure alignment with job titles and verify that performance measures—including client contact, assessments (ClientTrack & CaseWorthy), and housing plans— are consistently met.
Ensure timely and thorough completion of screenings, housing and RAP/CAP assessments, Service Care Plans, and treatment adherence documentation by Housing Medical Case Managers.
Foster a collaborative, client-centered approach to housing services.
Ensure compliance with organizational policies, procedures, and regulatory requirements.
Document client-related interactions in the client database(s) in a timely and accurate manner.
Coordinate and oversee the collection of client information, ensuring confidentiality in reporting and recording.
Generate housing case management service reports for data quality monitoring of performance measures (at least monthly).
Maintain accurate and timely records as required.
Complete weekly & monthly reports required by funders
Provide backup administrative and clinical coverage for the direct service unit as part of the Coordinator team.
Assist in the development and implementation of the housing department, including service provision, staff orientation, and ongoing training.
Contribute to data collection, reporting, and evaluation of housing outcomes.
Promote best practices in housing stability, case management, and client engagement.
Interface with housing and homeless service providers to coordinate care and strengthen service networks.
Provide point of contact for consultation and follow-up with social service providers in discharge planning and home care plans.
Provide advocacy around housing issues and keep direct service staff informed of relevant housing issues affecting the client base.
Consult with other staff and departments to ensure effective communication across programs.
Participate in Action Wellness staff and supervisor meetings.
Participate in volunteer training, program administration, and supervision as required.
Provide ongoing coaching and feedback to assigned staff to support professional growth, skill development, and service excellence.
Conduct formal performance management reviews in alignment with agency standards, including goal setting, progress evaluation, and documentation of outcomes.
Ensure performance reviews are timely, constructive, and aligned with organizational goals and values.
Collaborate with staff to address performance gaps, and celebrate achievements.
Review assigned staff timesheets regularly to ensure accuracy, completeness, and compliance with agency policies.
Verify recorded hours against scheduled work. Review ADP’s Time and Attendance dashboard and make adjustment(s) as needed.
Ensure timely submission and approval of timesheets to support payroll and reporting process.