Housing Coordination & Retention Manager

Episcopal Community Services (ECS) • San Francisco, CA

11d

About The Position

Episcopal Community Services is launching a Flexible Housing Subsidy Pool (FHSP) program. New to San Francisco, FHSP is an exciting permanent housing intervention focusing on rehousing SIP guests. FHSP participants are provided permanent subsidies for private market units and offered housing stabilization services to support the integration into new housing. Under the direction of the Director to Housing Stability and Partnerships, the Housing Coordination and Retention Manager oversees a team of Housing Stabilization Specialists and Housing Coordinator and Retention Specialists. In partnership with community-based organizations and the Department of Homelessness and Supportive Housing this team will work to development and implement the FHSP program. Hire, train, support, develop, build team between, evaluate, and when necessary, partner with HR to dismiss program staff. Serve as the Behavioral Health Clinician II and Housing Coordinator and Retention Specialists for FHSP direct supervisor. Manage the collaboration with Bayview Hunters Point Foundation and San Francisco Department of Homelessness and Supportive Housing Monitor progress toward outcomes, identify and implement needed course corrections, and design and implement new strategies as needed. Manage the day-to-day operations of the Flexible Housing Subsidy Pool program. Together with the Director of Housing Stability and Partnerships, develop and propose programmatic and operational changes to support the goals of the program. Submit Rent Payment Form changes to finance to ensure subsidies are paid correctly and on time. Work within and promote the integrated services team model in an environment dedicated to harm reduction, recovery and wellness. Follow policies, procedures, and protocols established by ECS and the Department of Homelessness and Supportive Housing. Complete required reports and documentation outlined in the grant agreements. Participate in ensuring confidentiality of participant information as legally required. Perform other duties as assigned.

Requirements

• Bachelors degree in human services, policy, public health, public administration, or business field OR: equivalent experience.
• Advanced knowledge of the homeless service system in San Francisco preferred.
• Knowledge of housing laws and tenant rights.
• Strong working knowledge of the mental health, physical health, educational, vocational, cultural and developmental needs of adults experiencing homelessness in a diverse and multi-cultural environment.
• Knowledge of, and commitment to, client-centric services delivery including harm reduction, trauma-informed, cultural sensitivity, housing first and motivational practices.
• Excellent verbal and written communication skills.
• Collaborative work style, initiative, and flexibility; demonstrated ability to work independently and effectively as an individual and part of a team.
• Financial management competence, personnel development skills, and computer proficiency.
• Proactive, self-motivated, resourceful/adaptable, and creative in the planning process; able to manage multiple tasks and adjust quickly to changing priorities, and to effectively resolve and cope with immediate crisis situations.
• Possess a friendly attitude, customer service mentality, intellectual curiosity, imaginative and visionary outlook, and a good sense of humor.
• Professional and discreet demeanor with good interpersonal skills; ability to handle confidential information, tactful, respectful, discrete.
• Must have the ability to welcome and respect co-workers and client populations as unique individuals with different backgrounds, perspectives as well as differences in personalities, skill sets, life experiences, and knowledge bases.
• Commitment to ECS mission and to its organizational values.
• At least 5 years of leadership experiencing supervising staff to include: selection of staff, training, development, performance evaluations, progressive discipline, taking appropriate disciplinary action and knowing when to partner with Senior Leadership and Human Resources.
• Must secure finger image screening and annual TB screening.
• Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation, daily travel to various sites, and lifting of up to 25 lbs.
• Demonstrate behavior that supports the organization’s mission, vision, and values.
• Adhere to all program, funder, and organizational policies, and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.

Nice To Haves

• Lived experienced preferred, but not necessary

Responsibilities

• Hire, train, support, develop, build team between, evaluate, and when necessary, partner with HR to dismiss program staff.
• Serve as the Behavioral Health Clinician II and Housing Coordinator and Retention Specialists for FHSP direct supervisor.
• Manage the collaboration with Bayview Hunters Point Foundation and San Francisco Department of Homelessness and Supportive Housing
• Monitor progress toward outcomes, identify and implement needed course corrections, and design and implement new strategies as needed.
• Manage the day-to-day operations of the Flexible Housing Subsidy Pool program.
• Together with the Director of Housing Stability and Partnerships, develop and propose programmatic and operational changes to support the goals of the program.
• Submit Rent Payment Form changes to finance to ensure subsidies are paid correctly and on time.
• Work within and promote the integrated services team model in an environment dedicated to harm reduction, recovery and wellness.
• Follow policies, procedures, and protocols established by ECS and the Department of Homelessness and Supportive Housing.
• Complete required reports and documentation outlined in the grant agreements.
• Participate in ensuring confidentiality of participant information as legally required.
• Perform other duties as assigned.

Benefits

• ECS offers industry leading healthcare benefits to support your physical and mental well-being.
• ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
• ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees