Housing Community Service Officer (Full-Time) (APPLY VIA SEARCH FIRM)

California State University System•San Jose, CA

66d

About The Position

The Housing Community Service Officer reports to the Police Lieutenant and receives direction from the Lead Housing Community Service Officer. The Housing Community Service Officer is responsible for providing a safe and secure environment for the residents, guests, staff, and facilities of University Housing Services. The Housing Community Service Officer assists with providing public safety services for the SJSU residence community that houses approximately 4200 students, staff and families in two apartment buildings and four residence halls. After appointment, Housing Community Service Officers must successfully complete the appropriate training program designed by the University Police Department. The Housing Community Service Officer must have the ability to walk, stand, sit, see in appropriate color vision, hear in an appropriate range of sounds, balance, climb, twist, bend, and reach with hands and arms. Assignments will require standing, sitting, or walking for lengthy periods of time, and may be indoors or outdoors. Employees may be exposed to physical and verbal abuse where considerable self-control must be exercised. Some of the work may require considerable physical exertion and viewing of surveillance monitor equipment. The work environment is a multi-story building, exterior walkways, and access ways. Any indoor assignment may require standing, sitting, or walking for lengthy periods of time. Employees may be exposed to weather conditions and outdoor temperatures. Employees may be exposed to physical and verbal abuse where considerable self-control must be exercised. Some of the work may require considerable physical exertion and viewing of surveillance monitor equipment. Incumbents are assigned to shift work and rotated among various assignments.

Requirements

Ability to learn, quickly learn, understand, and apply specific Housing and San Jose State University regulations
Ability to understand and apply local, state and federal laws
Knowledge of, or ability to learn to use, applicable public safety equipment and systems
Ability to prepare clear and concise reports
Excellent oral and written communication skills
Ability to act calmly and rationally in emergency situations
Ability to understand and operate a computer card key access station
Ability to understand and operate fire safety and alarms systems
Ability to learn Police 10 code
Excellent customer service skills
Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment.
Ability to monitor/access CCTV screens
Ability to possess a valid California Driver's license
Ability to communicate with constituents in a professional and respectful manner
High School Diploma or Equivalent
Valid California Driver's License

Nice To Haves

Six months previous police/security/military law enforcement training and/or experience
Experience working in a residential setting
Customer Service Experience
Experience working with student populations

Responsibilities

Perform foot patrol of the Housing buildings and grounds
Address Housing concerns as directed by University Housing Services Staff and University Police
Encourage compliance with Housing policies
Report suspected hazards and criminal behavior
Provide assistance to patrons and staff as requested
Respond to calls for services
Checks-in regularly with Building Desk during shift
Go on rounds with a building RA on Duty team on a rotating basis
Serve as a police escort to residents
Monitor parking garage in Campus Village B and issue tickets as needed for unauthorized vehicles
Utilize the access card system to obtain information regarding resident entry and building access
Utilize Closed Circuit Television surveillance system
Monitor and Fire Safety Systems and Alarms
Enter requests into TMA system regarding maintenance, facilities and security related issues
Respond to alarms and emergency situations
Assist University housing staff and University Police with crisis response as appropriate
Serve on University Housing Services emergency preparedness and crisis response team
Submit reports and provide updates regarding incidents
Produce and enter reports into Maxient as needed
Participate in regular meetings with Housing leadership team

Benefits

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume