Housing Case Manager

The Road Home•Salt Lake City, UT

8d•$19•Onsite

About The Position

The Housing Case Manager will work as part of our Housing Case Management Team to provide direct Case Management services to families who have moved out of homelessness and are living in housing throughout Salt Lake County. The Case Manager will help connect families with resources and work closely with the Case Management Team, other agencies, and community partners to help support and facilitate families in meeting their diverse needs. Case Management duties will include time in the office, in families’ homes, and in agency vehicles transporting clients throughout the county. Services will be provided with a strong emphasis on Trauma Informed Care and Housing Focused principles. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Requirements

Must pass a pre-employment background check and drug screening.
Ability to prioritize and effectively handle multiple tasks consistently,
Demonstrate emotional regulation skills to remain calm and composed during high-pressure situations, maintaining professionalism in all workplace interactions
Willingness to be a proactive member of a team.
Ability to work individually in a self-directed manner, and as part of a team.
Ability to work in stressful situations
Strong interpersonal skills and ability to work with diverse populations.
Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
Ability to accept supervision, direction, and feedback with openness.
Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.
Ability to lift and move heavy items up to 50 pounds, including food boxes and clients belongings
Ability to sit, stand, and move for at least an hour at a time or more.
Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
Ability to use stairs or steps.
Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.

Nice To Haves

Experience working with diverse and/or vulnerable populations is preferred.
Bachelor’s Degree or equivalent experience preferred

Responsibilities

Work with families receiving long-term rental assistance to help them become stabilized in their housing and community.
Focus on housing and strength-based practices to meet the unique needs of each tenant.
Meet with families in their home to better assess family dynamics, needs, and support.
Provide services to a caseload of around 25 families living throughout Salt Lake County.
Familiarity with rental assistance funding sources.
Provide clients with program referrals and links to other community resources, and facilitate each client’s access to these resources.
Provide direct case management to families, including: crisis management, ongoing assessment, goal setting, and problem solving.
Assist clients in obtaining employment and or working on applying for Social Security benefits.
Advocate and negotiate on the client’s behalf with property managers.
Assess children’s needs to make appropriate community referrals, and liaise with schools as needed for supportive services.
Assist tenants in getting on waitlists for Housing Choice Vouchers, Public, and other Subsidized Housing options
Attend weekly staff meetings, case staffing, and additional meetings as assigned.
Engage in daily collaboration with other departments, maintaining and promoting a healthy team environment.
Keep accurate records, case management notes, and statistical data as assigned.
Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
Participate in emergency drills and environmental safety activities, as required.
Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
Maintain regular and reliable attendance as an essential function of this position.
Other duties as assigned.
Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
Maintain healthy boundaries using trauma-informed approaches in all interactions.