Housing Case Manager

Housing Works • New York, NY

2d • $21 - $24

About The Position

The Housing Case Manager (HCM) is responsible for a diverse array of case management activities, as well as supportive care coordination for assigned clients on their caseload.

Requirements

• Bachelor’s degree preferred in social work, psychology, counseling, or related field, or three years of relevant experience in a social service setting.
• Experience with and proven commitment to working with low-income and marginalized communities, as well as individuals with multiple chronic medical and/or behavioral health conditions.

Responsibilities

• HCM is responsible for conducting, at a minimum, 1 monthly home visit to each assigned resident, and providing comprehensive case management activities.
• These activities include, but are not limited to, conducting outreach, managing referrals, concrete needs, assessments, service plans, apartment inspections, housing plans, HIPAAs and case conferences.
• Maintain client records as per funder and regulatory requirements (i.e. appropriate notes, uploads, and assessments and services plan)
• Meet with at least 95% of assigned caseload monthly or more frequently as needed
• Effectively manage 100% of assigned caseload, i.e. managing referrals, concrete needs, assessments, service plans, apartment inspections, housing plans, HIPAAs and case conferences.
• Conduct thorough comprehensive assessments and robust service plans according to program standards, every 90 days
• Effectively manage assigned caseload, i.e. managing engagement, referrals, concrete needs, and client chart compliance
• Provide referrals and follow-ups when necessary for primary care, substance use, nutrition, clothing, mental health, financial management, and dental.
• Identify and schedule case conferences, using case conference tab, with internal and external providers.
• Utilizing the vast array of internal services available to clients, look to connect (and coordinate) with other departments including: ADHC, Health Services, OASAS, Health Homes, Behavioral Health, Community Partnerships, Legal, and Job-Training.
• Maintain chart compliance in line with internal and external guidelines
• Assist clients in obtaining and maintaining benefits like SNAP, SSI, Medicaid, HASA, and rental subsidies
• Conduct and document service provision in eICare as outlined by the contract’s deliverables
• Help new clients move into their apartments, and support clients with their transition from homelessness to stable housing.
• In collaboration with the client, develop strength based individualized goals.
• Provide constructive feedback on goal participation during scheduled engagement.
• Assess and discuss financial management with the client, including following up with the client on any rent obligation, maintaining an active subsidy, consistently making utility payments, and food and nutritional needs.
• As needed, accompany the client in the community on scheduled appointments.
• Participate in weekly supervision with your supervisor, coming to the meetings prepared.
• Complete all required reports and paperwork before the prescribed deadlines.
• Demonstrate excellent customer service with residents/clients; staff; vendors; and all other relevant stakeholders.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level