Housing Case Manager

Housing Works • Long Island City, NY

2d • $60,000 - $65,000

About The Position

The Housing Works Emergency & Transitional Housing Program (ETH) provides time limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community. The Housing Case Manager provides direct case management and housing placement assistance services to participants enrolled in the ETH Program, including, but not limited to, conducting psychosocial assessments, co-developing and reviewing housing and treatment plans, connect individuals to community-based services to address social determinants of health, benefits and entitlements enrollment and assisting participants with identifying and preparing for more permanent housing. This is an ideal opportunity for reentry or housing services professionals with case management or housing placement experience looking to work alongside like-minded professionals committed to improving outcomes for justice involved individuals.

Requirements

• Bachelor’s Degree required in social services, psychology, social work or other related field.
• Experience providing case management or direct client service.
• Experience working with individuals involved in the criminal legal system, as well as individuals with substance use or mental health diagnoses.
• Strong written documentation and communication skills
• Good problem-solving skills and ability to work autonomously
• Microsoft Office Suite, particularly Excel, required
• Experience utilizing EMR systems.
• Ability to lift 10 + lbs.

Nice To Haves

• Preferably bi-lingual in Spanish but not required.
• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems.
• Ability to work independently and collaboratively with the team.
• Dependability and reliability to arrive and depart timely for scheduled shift.

Responsibilities

• Manage a caseload of approximately 35-45 clients enrolled in the ETH Program.
• Conduct psychosocial assessments with all newly enrolled clients.
• Conduct housing eligibility screenings with clients to inform and develop the housing plans of care.
• Co-develop robust Treatment Plans and Housing Plans with clients assigned to caseload and review every 30 days.
• Meet with clients regularly in accordance to program workflow and contract deliverables.
• Assist clients with obtaining, or retrieving, vital documents such as a government issued IDs, social security cards, birth certificates, etc.
• Assist clients with benefits and entitlements enrollment.
• Assist clients with housing applications and scheduling apartment viewings.
• Work with clients to assist with family reunification.
• Connect clients to internal and external health, wellness or other support services.
• Escort clients to service appointments as needed and assist with coordinating alternative transportation services.
• Engage in care coordination activities with internal and external providers.
• Conduct case conference meetings with clients interdisciplinary care teams.
• Engage in crisis intervention as needed.
• Maintain accurate and up-to-date client charts utilizing Housing Works electronic medical records systems.
• Adhere to program and agency quality assurance standards.
• Participate in quality improvement activities.
• Submit daily, weekly, monthly and ad hoc reports in a timely manner.
• Participate program and agency meetings.
• Promotes Housing Works’ core values in day to day activities.
• Performs other tasks as assigned by supervisor.
• Provide culturally competent services in accordance to Housing Works policies and practices.
• Engages in advocacy efforts as outlined in Housing Works’ and the Justice Initiatives Department policies.
• Ability to work with clients with diverse clients with varying levels of service needs.
• Works collaboratively with other team members within the Justice Initiatives Department and cross-agency.
• Attend and participate in staff meetings and trainings as scheduled.
• Responsiveness to emails, texts and phone calls.
• Flexibility to work pre-scheduled evening hours as needed to meet client service deliverables.

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
• Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements.
• Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level