Housing Case Manager (OMH/HUD) - Schuyler

Catholic Charities Chemung/Schuyler•Watkins Glen, NY

10d

About The Position

Under the supervision of the Senior Housing Supervisor (SHS) the Housing Case Manager’s (HCM) core function is the coordination of care for resident services. The HCM will provide; education (teaching knowledge and skills), support (recognizing successes and assisting with challenges) and accountability (ensuring that all individuals are receiving the services they need and the program is in compliance with all contractual and regulatory obligations). The HCM will provide direct services to residents; prepare assessments; develop and implement individual service plans; assist residents in achieving goals; facilitate groups and activities; teach and/or assist residents in developing ADA skills, communication and self-advocacy skills, facilitate resident involvement and community activities; make referrals to community-based services; assist in accessing and maintaining entitlements/benefits; advocate for needed services; assist residents in meeting the obligations of tenancy.

Requirements

Associate’s degree in human services or related field preferred.
Valid NY State Driver License and access to a reliable vehicle
Minimum of two years’ experience in Human Services or related field
Relevant years of experience and education will be considered
Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.
Ability to work independently and as part of a team.
Ability to understand written, oral and computer instruction.
Ability to multi-task and prioritize duties.
Willingness to work a flexible schedule, based upon needs of the Agency.
Possess excellent verbal and written communication skills.
Ability to maintain absolute confidentiality regarding all records reviewed including consumer records, employee records and billing records.
Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.
Continuous use of a reliable, registered and insured vehicle.
Correctly follow procedures for mandated reporting and responding.
Background checks may be required per program regulations.
Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies
Ability to work in a cooperative and helpful manner with all individuals
Ability to understand the concept of "mandated reporter" and is diligent in reporting situations to the proper authorities when children may be at risk for abuse and/or neglect.
Correctly follow procedures for mandated reporting and responding
Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques
Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards.
All duties must be performed in accordance with CCDR’s corporate compliance and ethics program

Responsibilities

Meets regularly with the Senior Housing Supervisor (SHS) for a review of file documentation. The HCM is responsible for files documentation in accordance with funding regulations, agency policy, procedure, or business practice
Participates in agency orientation of program operations, policy, procedure, goals and objectives
Facilitates the integration of the residents into the community, using community-based services whenever possible
Maintains accurate case file records and reports based on the requirements of each funding source/program
Is responsible for the documentation, development, and/or implementation of the following: assessments, service plan goals, service plan reviews, utilization reviews, hospitalizations, discharge planning, progress notes, and income in accordance with each residential housing program, insuring that the completion of these documents is in accordance with agency policy, procedure, or business practice. Documentation includes both written and data entry as required
Submits resident files to the SHS within 28-days of an admission for a complete file audit and review, ensuring compliance with program regulations, policy, procedure, or business practice
Is responsible for the renewal of file documents with expiration dates that include; Release of Information (ROI) and/or Consents to Release Information, Physician Authorization’s, Housing Quality Inspection packets, Tenant Calculation Worksheets, Income Verification
Ensures that licensed apartments are maintained at standards established for apartment recertification; reporting the need for household furniture/supply replacement or property maintenance in accordance with agency policy, procedure, or business practice
Ensures resident fees related to rent and phone bills are paid in a timely manner and in accordance with agency policy, procedure, or business practice. The HCM will assist as appropriate with delinquency issues
Assists, as needed, residents in complying with treatment/service providers, ensuring that there is no lapse in service/funding
Serves as an advocate/mediator for residents experiencing difficulties with landlord/tenant disputes or provider, employment, funding related issues
Acts as a resource and assist residents transitioning from the program to a more/less restrictive level of care, ensuring a continuity of care with providers and funding streams
Serves as a resource to ensure that the resident has access to services and to ensure that the rights and confidentiality of the resident are not overlooked or denied
Conducts routine housing inspections to see how residents are doing and to identify those who need help. Communicates concerns with the SHS and work with the resident to maintain their unit or assist them to access homemaker or other needed services. Intervention should be timely
The HCM is required to attend staff meetings, treatment team / provider meetings, and staff development/training seminars in accordance with agency policy, procedure, or business practice
Conducts housing-related screening, client intake and assessments to assess the need for services/supports and to ensure that all documentation is complete
Ensures that all program criteria and eligibility are met in accordance with established regulations/guidelines/procedures
Assesses, advocates, and provides linkages to community-based services to individuals
Processes Catholic Charities residential housing admissions in accordance with established procedures. Developing relationships with area landlords in order to facilitate recipient placement
Assist recipient with the housing search process, including (as needed), helping recipients identify suitable housing options, accompanying recipients to view units, advocating for recipients with landlords, and assisting recipients with paperwork
Completes other duties as assigned.