Housing Case Manager Coordinator

SOUTHERN ARIZONA AIDS FOUNDATION•Tucson, AZ

2d•Onsite

About The Position

The Housing Case Manager Coordinator (HCMC) provides comprehensive case management services to clients living with HIV/AIDS and supervises a team of case managers who provide these services. The House Case Manager Coordinator reports to the Housing Services Manager and works with a broad spectrum of people living with HIV/AIDS, works with clients’ families, and assists clients with accessing medical care, housing through Section 8 Voucher Programs, and connecting with community resources. The Housing Case Manager Coordinator position is a full-time exempt position. Duties include but are not limited to: Functional Responsibilities: Supervises a team of Housing Case Managers (HCM) in the Ryan White Part B program and: Works with the HCMs to address and coordinate daily client issues for clients in service or at risk for leaving service. Works with the Housing Services Manager (HSM) to address client crisis and/or high-level clinical issues. Is responsible for training, and supervising the Housing Case Management team, in coordination with the HSM and Associate Director of Care and Housing. Is responsible for daily program implementation and coordination of housing case management services. Carries a case load that provides a range of client-centered services to support persons living with HIV/AIDS in obtaining or maintaining primary medical care and housing including: Initial assessment of service needs including Self-Sufficiency Matrix and Acuity Scale. Complete the Vulnerability Index- Service Prioritization Decision Assistance Tool (VI-SPDAT) for clients requesting housing. Development of a comprehensive, individualized service plan. Coordination of services required to implement the plan. Client monitoring to assess the efficacy of the plan. Periodic re-evaluation and adaptation of the plan as necessary; and Client-specific advocacy and/or review of utilization of services. In collaboration with the client, develop a goal plan, which outlines goals that address transition needs for potential housing program clients and long-term housing stability needs of housing program clients in their residence. Actively participate in weekly group supervision meetings. Conduct home visits to assess and support clients and/or identify unmet needs and institutional visits as applicable. Attend and participate in treatment team meetings with medical providers and network with other agencies and community service providers to secure appropriate, quality services for agency clients. Monitor and note medication adherence and treatment compliance. Maintain timely and accurate documentation of all client contact. Serve as member of HIV Housing Department, working in close coordination with the medical case management and housing teams. Attend agency staff meetings. Comply with SAAF employment and quality assurance policies and procedures.

Requirements

Minimum of two years prior administration experience in social services, housing, or property management related field.
Minimum three (3) years of Management experience, managing a team of five (5) or more with paid staff and/or volunteers.
Appropriate fingerprint clearance through the Arizona Department of Public Safety (paid for by SAAF).
Health-related field or 2 years’ work experience in social services related field.
Proficiency with Microsoft Office.
Must have access to reliable transportation, a valid Arizona Driver License, current insurance and a driving record that will be supported by our liability insurance provider.

Nice To Haves

Knowledge of HIV/AIDS issues.
Three years’ case management experience working with people with substance abuse and/or mental health issues.
Knowledge of supportive housing programs and issues related to homelessness.
Previous experience in a team leader or supervisor role.
Experience working with Tucson human service providers.
Effective oral and written communication skills.
Proficiency with database systems.
Strong organizational skills.
Capable of problem solving and working independently.
Excellent interpersonal skills, sensitivity to cultural and personal diversity.
Bilingual (English/Spanish).

Responsibilities

Supervises a team of Housing Case Managers (HCM) in the Ryan White Part B program
Works with the HCMs to address and coordinate daily client issues for clients in service or at risk for leaving service.
Works with the Housing Services Manager (HSM) to address client crisis and/or high-level clinical issues.
Is responsible for training, and supervising the Housing Case Management team, in coordination with the HSM and Associate Director of Care and Housing.
Is responsible for daily program implementation and coordination of housing case management services.
Carries a case load that provides a range of client-centered services to support persons living with HIV/AIDS in obtaining or maintaining primary medical care and housing
Initial assessment of service needs including Self-Sufficiency Matrix and Acuity Scale.
Complete the Vulnerability Index- Service Prioritization Decision Assistance Tool (VI-SPDAT) for clients requesting housing.
Development of a comprehensive, individualized service plan.
Coordination of services required to implement the plan.
Client monitoring to assess the efficacy of the plan.
Periodic re-evaluation and adaptation of the plan as necessary
Client-specific advocacy and/or review of utilization of services.
In collaboration with the client, develop a goal plan, which outlines goals that address transition needs for potential housing program clients and long-term housing stability needs of housing program clients in their residence.
Actively participate in weekly group supervision meetings.
Conduct home visits to assess and support clients and/or identify unmet needs and institutional visits as applicable.
Attend and participate in treatment team meetings with medical providers and network with other agencies and community service providers to secure appropriate, quality services for agency clients.
Monitor and note medication adherence and treatment compliance.
Maintain timely and accurate documentation of all client contact.
Serve as member of HIV Housing Department, working in close coordination with the medical case management and housing teams.
Attend agency staff meetings.
Comply with SAAF employment and quality assurance policies and procedures.