Housing Assistant

City of New York • Brooklyn, NY

17h

About The Position

Under general supervision of the Manager and New York City Housing Authority (NYCHA) Leased Housing Department policies and procedures, the Housing Assistant will perform work in a timely and efficient manner to ensure prompt response to program requests while maintaining compliance with applicable policies, procedures, and regulations. Specific duties include, but are not limited to:

Requirements

• A baccalaureate degree from an accredited college; or
• An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or
• A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or
• A satisfactory equivalent combination of education and experience as described in "1" or "2" above.
• Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.

Responsibilities

• Process case suspensions, terminations, move-outs, and restorations in accordance with program policies, state and federal regulations, and HUD guidelines.
• Conduct case reviews, including verification of household composition and income calculations.
• Process participant transfer requests in compliance with established procedures.
• Evaluate and process reasonable accommodation requests and payment adjustments.
• Perform income and employment verifications using appropriate third-party documentation methods.
• Create, review, and process payment adjustments accurately and timely.
• Communicate program rules, regulations, and requirements to current and former participants clearly and professionally.
• Review, respond to, and process information requests and correspondence.
• Identify system performance issues and recommend enhancements or process improvements related to case management.
• Maintain accurate and complete case documentation in the program system.
• Perform other related duties as assigned.

Benefits

• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level