Housing Assistant

City of New York • Brooklyn, NY

3d

About The Position

Reporting to the Housing Specialist Supervisor, the Housing Specialist will be responsible for working closely with voucher holders to assist them with finding a suitable unit to rent. The Housing Specialist will also conduct outreach to property owners and brokers to identify housing opportunities. Responsibilities also include, but are not limited to, the following: - Identify housing opportunities for voucher holders searching by conducting outreach and coordinating with case managers, property owners, property management companies, and brokers - Maintain voucher holders’ records by entering and reviewing case notes; logging events and progress. - Serve as the primary point of contact for property owners, case managers, and the voucher holders during the lease-up process. - Educate voucher holders on the housing search and lease-up process - Assist voucher holders with filling out rental applications, interpreting leases, and understanding tenant right and responsibilities - Maintain data related to property owners and brokers, available units, and client interactions. - Prepare case-related reports including outcomes, successes, and challenges - Complete intake interviews; conduct screening/qualification questions related to housing searches. - Process broker fee payments. - Refer voucher holders to appropriate agencies, as needed. - Establish and maintain effective working relationships with internal and external stakeholders. - Review and process rental packages. - Verify rent reasonableness, check for building code violations, HPD violations, compliance with the 40% rule, and confirm no banned owners. - Create building and unit records in Siebel when necessary. - Resolve voucher holder related issues. - Communicate with outside agencies to ensure and expedite rentals. - Ensure accurate and timely responses to inquiries. - Report system issues and recommend enhancements to improve operations. - Perform related duties as assigned. NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL/TEMPORARY BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT. NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below: https://bit.ly/55aProgram Additional Information: 1. For NYCHA employees: this position is open on a direct transfer (lateral) basis and as a promotional opportunity. 2. For NYCHA employees: this vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position. 3. Employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees

Requirements

• A baccalaureate degree from an accredited college; or
• An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or
• A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or
• A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.

Responsibilities

• Identify housing opportunities for voucher holders searching by conducting outreach and coordinating with case managers, property owners, property management companies, and brokers
• Maintain voucher holders’ records by entering and reviewing case notes; logging events and progress.
• Serve as the primary point of contact for property owners, case managers, and the voucher holders during the lease-up process.
• Educate voucher holders on the housing search and lease-up process
• Assist voucher holders with filling out rental applications, interpreting leases, and understanding tenant right and responsibilities
• Maintain data related to property owners and brokers, available units, and client interactions.
• Prepare case-related reports including outcomes, successes, and challenges
• Complete intake interviews; conduct screening/qualification questions related to housing searches.
• Process broker fee payments.
• Refer voucher holders to appropriate agencies, as needed.
• Establish and maintain effective working relationships with internal and external stakeholders.
• Review and process rental packages.
• Verify rent reasonableness, check for building code violations, HPD violations, compliance with the 40% rule, and confirm no banned owners.
• Create building and unit records in Siebel when necessary.
• Resolve voucher holder related issues.
• Communicate with outside agencies to ensure and expedite rentals.
• Ensure accurate and timely responses to inquiries.
• Report system issues and recommend enhancements to improve operations.
• Perform related duties as assigned.

Benefits

• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees