Housing and Community Support Services Specialist- Southern Louisiana

CVS Health • Bogalusa, LA

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About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Housing and Community Support Services Specialist works directly with Aetna Better Health of Louisiana members, community partners, and local agencies to address both urgent and emergent housing needs in South Louisiana. This role supports members in accessing safe, stable housing and navigating available community resources.

Requirements

• Must reside in Southern Louisiana (Beauregard County - East to Washington County and South)
• High School Diploma or GED
• Minimum 5 years of experience in low‑income housing assistance and community development
• Strong knowledge of housing programs, community resources, and support services
• Ability and/or experience working effectively with diverse populations and individuals experiencing housing insecurity
• Must possess reliable transportation and be willing and able to travel up to 25% of the time. Mileage is reimbursed per our company expense reimbursement policy

Nice To Haves

• Associate or Bachelor’s degree
• Experience in Managed Care
• Familiarity with Louisiana Medicaid (LA MCD)
• Experience working with a housing authority or community housing provider
• Strong communication, problem‑solving, and community engagement skills

Responsibilities

• Member Support & Housing Navigation Provide members with information and referrals to shelters, resource centers, and affordable housing providers across Southern Louisiana (Beauregard County - East to Washington County and South)
• Assist members and their Aetna care managers with completing housing applications and gathering required documentation.
• Support the evaluation process to determine member eligibility for Permanent Supportive Housing (PSH) through the Louisiana Department of Health.
• Assist members with completing and submitting PSH applications and coordinating next steps.
• Community & Agency Collaboration Build and maintain strong working relationships with community housing providers, government housing authorities, and local support organizations.
• Partner with housing entities to proactively address housing instability and improve access to resources for members.
• Leverage established housing programs and support the expansion of housing initiatives and resource availability throughout South Louisiana.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED