Houseperson

Downstream Casino Resort

13h•Onsite

About The Position

The Houseperson at Downstream Casino Resort is responsible for maintaining the cleanliness and supply levels throughout the hotel's common areas, guest rooms, and storage facilities. This includes stocking guest room attendant carts, central storage, and work centers with supplies, as well as managing the inventory and transportation of both dirty and clean linens. The role involves operating and performing routine maintenance on various cleaning equipment, such as carpet scrubbers and vacuums. Additionally, the Houseperson delivers special request items to guest rooms and assists other departmental personnel as needed. A key aspect of the position is promoting positive public and employee relations, maintaining a safe work environment, and consistently providing exceptional customer service to all patrons in a friendly and professional manner. The role requires adherence to attendance guidelines and company policies, and involves informing supervisors and attending necessary meetings. The duties and responsibilities are subject to change based on operational needs, with hours determined by a 24-hour schedule. The individual is expected to act as a role model and represent the resort professionally at all times. The Downstream Casino Resort adheres to all applicable Resolutions of the Quapaw Nation, and a Native American Preference policy applies.

Requirements

Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
Maintain a professional work environment with supervisors and staff.

Responsibilities

Stock central storage facility, work centers and guest room attendant carts with appropriate quantities of supplies.
Conduct inventories as appropriate.
Collect and inventory dirty linens removed from guest rooms and transport to designated areas for delivery to laundry vendors.
Receive and inventory clean linens from vendor.
Maintain cleanliness in common/public areas of the hotel and assist with heavy cleaning in guest rooms as needed.
Deliver special request items (pillows, refrigerators, roll-away beds, etc.) to guest rooms as needed.
Operate floor cleaning equipment such as carpet scrubbers and vacuums.
Visually inspect and perform routing service maintenance on light cleaning equipment.
Assist other departmental personnel as needed.
Promote positive public/employee relations at all times.
Maintain a clean, safe, hazard-free work environment within areas of responsibility.
Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
Inform supervisor as necessary.
Attend all necessary meetings.
Assist in other projects, as directed.
Act as a role model and always present oneself as a credit to Downstream Casino Resort.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
Maintain a professional work environment with supervisors and staff.