Houseperson

Gulph Creek Hotels•Allentown, PA

31d•$15

About The Position

The Housekeeping House Person is responsible for maintaining the cleanliness, appearance, and overall condition of all public areas, corridors, and service spaces within a 170-room full-service hotel. This position supports the daily operations of the Housekeeping Department by ensuring all assigned areas are clean, organized, and properly stocked, while also assisting Room Attendants and responding to guest needs. The House Person plays an essential role in upholding property standards and contributing to an exceptional guest experience.

Requirements

Prior housekeeping or hospitality experience preferred.
Ability to communicate effectively in English.
Professional, courteous demeanor with a strong commitment to guest service.
Self-motivated, dependable, and able to work with minimal supervision.
Ability to maintain a professional appearance in accordance with property standards.
Strong attention to detail and ability to follow instructions and established procedures.
Ability to stand and walk continuously throughout the shift.
Ability to lift, push, and pull up to 50 pounds.
Frequent bending, kneeling, reaching, and carrying items such as linens and supplies.
Ability to climb stairs as necessary (approximately 15% of scheduled hours).
Ability to safely operate housekeeping equipment including vacuums, floor buffers, carpet extractors, and pressure washers.
Adequate vision and hearing to perform job duties and communicate with guests and staff.

Responsibilities

Clean and maintain all public areas, including but not limited to hallways, lobbies, elevators, stairwells, restrooms, and service corridors, in accordance with established housekeeping procedures and safety standards.
Conduct walkthroughs of assigned floors at the beginning and end of each shift, removing room service trays, trash, newspapers, and soiled linen, and noting any areas requiring immediate attention.
Perform routine cleaning tasks including vacuuming, mopping, dusting, polishing, and sanitizing surfaces.
Deliver clean linen, terry, amenities, and supplies to floors and housekeeping carts throughout the shift.
Remove soiled linen, trash, and discarded items from service closets and transport them to designated collection points.
Assist Room Attendants by stripping rooms, organizing supplies, and providing equipment such as bed boards or rollaway beds as directed.
Assist Room Attendants by cleaning rooms, when necessary.
Maintain cleanliness and organization of housekeeping closets and storage areas.
Respond promptly and courteously to guest requests, questions, and concerns.
Report guest issues, complaints, or service opportunities to the Senior Housekeeper or Supervisor in a professional manner.
Ensure that all public areas remain presentable and guest-ready at all times.
Coordinate daily duties and priorities with the Senior Housekeeper or Housekeeping Supervisor.
Report any maintenance issues, safety concerns, damaged items, or lost and found articles promptly and accurately.
Follow all departmental procedures, safety guidelines, and security protocols.
Assist with deep cleaning projects, inventory tasks, and special assignments as required.
Adhere to all safety policies and use cleaning chemicals and equipment in accordance with training.
Perform other related duties as assigned.