Houseperson

AccorHotel•Los Angeles, CA

3d•Onsite

About The Position

We are looking for a Houseperson to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper. This is a full-time position and must be able to work Sundays and Mondays, either AM or PM shifts. The houseperson is primarily responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel servicing guest rooms daily. The Houseperson will assist the Room Attendants with stripping of room linen and trash as well as around the property. What you’ll do…. Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests Remove all trash and dirty linen from guest rooms. Approach all encounters with guests and employees in a friendly service-oriented manner. Replace guest supplies, i.e., soap, shampoo, bathroom tissue etc. Vacuuming Carpets, rugs, and upholstery Clean windows and mirrors Clean and sanitize restrooms. Dusting Furniture Shampoo Carpets Maintain all housekeeping closets organized. Clean common areas, stairwells, elevator, lobby, rooftop. Cleaning all outside area walkways Power Washing Assist with Inventory Washing and Preparing rags for cleaning, wash towels and linen as needed Assist with completing the cleaning of stayover/departure guest rooms when needed by business levels. May be required to disassemble furniture or items in the guest room to conduct deep cleaning. Ensure the highest levels of cleanliness throughout the hotel Ensure that the rooms adhere to all brand standards and quality audit standards Follow departmental policies, procedures and service standards Attend all training sessions required Report necessary maintenance items Ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Executive Housekeeper Always maintain a positive and friendly attitude, even when working to find solutions to challenges Undertake any other reasonable requests from management What’s in it for you… Become part of a team that’s very passionate about creating great hospitality experiences. Competitive salary. 19 days of paid time off and holidays plus a comprehensive insurance benefits package. Food on us during your shift. Enjoy a free night at The Hoxton when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family.

Requirements

Previous housekeeping experience
Excellent communication and organizational skills
Strong interpersonal and problem-solving abilities
You have the ability to lift, pull and push a moderate weight (50 pounds).
You are highly responsible & reliable
You like detail
You are able to work well under pressure in a fast-paced environment
You are able to focus attention on guest needs, remaining calm and courteous at all times
Individuals. You’re looking for a place where you can be you; no clones in suits here
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
You’re not precious. We leave our egos at the door and help get things done
You’re up for doing things differently and trying (almost) everything once
If we got stuck in an elevator together, we’d have a good time and share a few laughs
You want to be part of a team that works hard, supports each other and has fun along the way

Responsibilities

Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests
Remove all trash and dirty linen from guest rooms.
Approach all encounters with guests and employees in a friendly service-oriented manner.
Replace guest supplies, i.e., soap, shampoo, bathroom tissue etc.
Vacuuming Carpets, rugs, and upholstery
Clean windows and mirrors
Clean and sanitize restrooms.
Dusting Furniture
Shampoo Carpets
Maintain all housekeeping closets organized.
Clean common areas, stairwells, elevator, lobby, rooftop.
Cleaning all outside area walkways
Power Washing
Assist with Inventory
Washing and Preparing rags for cleaning, wash towels and linen as needed
Assist with completing the cleaning of stayover/departure guest rooms when needed by business levels.
May be required to disassemble furniture or items in the guest room to conduct deep cleaning.
Ensure the highest levels of cleanliness throughout the hotel
Ensure that the rooms adhere to all brand standards and quality audit standards
Follow departmental policies, procedures and service standards
Attend all training sessions required
Report necessary maintenance items
Ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Executive Housekeeper
Always maintain a positive and friendly attitude, even when working to find solutions to challenges
Undertake any other reasonable requests from management

Benefits

Become part of a team that’s very passionate about creating great hospitality experiences.
Competitive salary.
19 days of paid time off and holidays plus a comprehensive insurance benefits package.
Food on us during your shift.
Enjoy a free night at The Hoxton when you first start with us.
Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
Excellent discounts across The Hoxton and the global Ennismore family.