Houseperson

Aparium Hotel Group•Fargo, ND

50d•Onsite

About The Position

The Houseperson plays a vital role in maintaining the cleanliness and organization of the hotel. Responsibilities include stripping guest rooms of used linens, replenishing housekeeping supplies, assisting with the cleanliness of public spaces (lobby, fitness center, hallways, elevators, stairwells, etc.), and ensuring storage areas remain well-stocked and orderly. The ideal candidate is detail-oriented, efficient, and able to work both independently and as part of a team to support the housekeeping department in delivering an exceptional guest experience.

Requirements

A passion for the importance of cleanliness, initiative to learn and pride in those we serve
Basic knowledge of cleaning techniques, safety procedures and requirements
Conversational proficiency of the English language to receive and execute verbal and written communication and direction
Adaptable interpersonal communication skills to address employees at all levels of the hotel
Ability to work in a fast-paced environment for extended periods of time to meet high volume business
Ability to lift, balance and carry up to 25 lbs. to transport carts, cleaning supplies, linen, equipment, etc.
Ability to lift, balance and carry (with assistance) up to 100 lbs. to transport mattresses, inventory, equipment, etc.
Ability to stand or walk for prolonged periods to clean and organize the guest rooms, spaces, storage, equipment, etc.

Responsibilities

Strip guest rooms of used linens, towels, and trash to prepare for housekeeping staff.
Deliver fresh linens and amenities to guest floors and housekeeping storage areas.
Assist housekeepers by restocking carts and replacing cleaning supplies as needed.
Maintain the cleanliness and organization of housekeeping storage rooms and laundry areas.
Clean and maintain public spaces, including lobbies, hallways, elevators, and restrooms.
Vacuum hallways, wipe down surfaces, and remove trash from common areas.
Assist with special deep-cleaning projects as assigned by management.
Respond promptly to guest and housekeeping requests, such as delivering extra towels or supplies.
Adhere to the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen and terry, and completing assigned checklists.
Collaborate with housekeeping leadership, demonstrating a united front as a team committed to providing the best possible guest experience.
Take pride in your work, strictly adhering to health, safety, and sanitary guidelines.
Work in an organized fashion following the sequence of service with the utmost respect for your equipment and workspace.
Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized.
Foster open lines of communication within the department by actively participating in daily line ups and monthly housekeeping all staff meetings, maintaining a transparent dialogue among the team to voice ideas and concerns, while course-correcting any missed opportunities.
Observe conditions of furniture, walls, trim work and carpeting and report anything substandard to the housekeeping leadership and/or engineering department to make corrections and improvements as needed
Uphold and role model the company's principles of People, Place, and Character, while embodying our values that drive collaboration, intuitive service, and translocal hospitality.