Houseman

Rivet House•Athens, GA

About The Position

Houseman Hospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG) , where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart! Why Us: Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever. THE ROLE Our hotel team is seeking a Houseman who will be responsible for ensuring the cleanliness and comfort of our guest rooms, public areas, and event spaces. You will play a key role in maintaining the high standards of hospitality that our guests expect.

Requirements

Prior cleaning experience preferred.
Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
Strong attention to detail and commitment to providing exceptional service.
Ability to work effectively in a fast-paced, team-oriented environment.
Ability to stand, walk, bend, lift, and carry up to 40 lbs for extended periods.
High school diploma or equivalent preferred.
Strong work ethic, with a positive and reliable attitude.
Ability to follow instructions and complete tasks independently.
Must be able to work days, nights, weekends and holidays.
Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting.

Nice To Haves

Additional education or training in hospitality is a plus.
Proficiency in Microsoft Word, Outlook and Excel preferred.

Responsibilities

Clean and service guest rooms, ensuring they meet the highest standards of cleanliness and presentation.
Maintain the cleanliness and organization of public areas, including restrooms, hallways, and the event pavilion.
Complete assigned tasks efficiently and accurately, adhering to established cleaning procedures and safety protocols.
Respond promptly and courteously to guest requests, providing exceptional customer service.
Maintain a clean and organized work environment, including housekeeping carts and supply closets.
Report any suspicious activity, safety hazards, or guest concerns to the Housekeeping Supervisor.
Collaborate effectively with other team members to ensure smooth operation and guest satisfaction.
Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.