Housekeeping Trainer (FT)

Grand Traverse Resort and Spa•Acme, MI

About The Position

Responsibilities include, but are not limited to, orientating and training of all new housekeepers to the housekeeping department. The Room Attendant Trainer will provide valuable feedback to the Executive Housekeeper and Supervisors as to the abilities of all new team members. Additionally, maintain levels of quality as established by the Executive Housekeeper, all activities of employees in assigned area, monitoring the daily cleaning and maintenance of rooms, hallways and linen rooms. Conduct training of all Room Attendants. Responsible for maintaining the cleanliness of all hotel/tower rooms as well as detail and quality assurance through all facets of housekeeping.

Requirements

Must have at least 1 year previous housekeeping experience
Must have 6 months of leadership skills from a previous employer
Must have high school degree or equivalent
Must be at least 18 years of age
Ability to train and lead others in job procedures
Good guest service skills as there will be frequent contact with other employees and guests
Must have demonstrated ability to make decisions as well as openly support decisions/direction from GTRS management
Must project a positive attitude at all times
Must enjoy and work well with others

Responsibilities

Review with all New Hires, Job Descriptions, all department Policies and Procedures
Present and execute our formal training program for each individual and continually critique and provide feedback to ensure they are successful in their position
Assess each new hire and report to the Executive Housekeeper their abilities and timeline for release to take on their own area
Monitor OSHA standards and promote a safe environment for all housekeeping staff, including partaking in monthly safety training. Ensure all correct procedures are followed regarding Bloodborne Pathogens.
Maintain accurate records of all rooms that are cleaned and filed appropriately
Complete and submit any required reports or paperwork accurately and timely
Ensure that all maintenance problems are called in through dispatch in the office and turned in to Engineering to be completed in a timely fashion
Responsible for verifying that housekeeping carts and linen closets are fully stocked and cleaned
Help in any area of housekeeping as needed
Ensure that all public space in assigned areas are maintained to department standards
Thoroughly inspect each room after Room Attendants have cleaned them, being sure rooms are cleaned to standard before releasing them to the Front Desk (including VIP rooms)
Consistently present a professional image to Grand Traverse Resort and Spa (GTRS) staff and its guests
Ensure that the master keys, radios and pagers are returned to the proper areas
Maintain and support high morale of the Housepersons and Room Attendants
Ensure that all Room Attendants are meeting and exceeding GTRS standards
Assist in monitoring employee training and conduct
Responsible to assist Executive Housekeeper to assess training needs for your department
Responsible for making sure all assigned employees comply with Personal Appearance Standards
Must comply with the GTRS Open Door Policy
Must understand and abide by environmental practices of the resort
Other duties as assigned