Housekeeping Supervisor

InterContinental Hotels Group•Cleveland, OH

47d•$18 - $19

About The Position

As the Housekeeping Supervisor, you will supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Promote teamwork and quality service through daily communication and coordination with other departments. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed. Assist with scheduling and room assignments to ensure proper coverage. Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc. May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. Report, turn in, and/or log all lost and found items according to established procedures. May regularly assist with deep cleaning projects. May assist with other duties as assigned.

Responsibilities

Supervise and inspect the work of assigned room and/or public area attendants
Monitor performance and recommend disciplinary action
Alert management of potentially serious issues
Ensure all staff is properly trained and have the tools and equipment needed
Promote teamwork and quality service through daily communication and coordination with other departments
Respond to guest complaints, special requests and ensure corrective action is taken
Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair
Assist with scheduling and room assignments to ensure proper coverage
Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair
Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
Perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms
Report, turn in, and/or log all lost and found items according to established procedures
Assist with deep cleaning projects
Assist with other duties as assigned