Housekeeping Supervisor

Margaritaville Resort Casino•Bossier City, LA

6h•Onsite

About The Position

Margaritaville Casino & Resort Bossier City is seeking a Housekeeping Supervisor. This role is part of an exciting, fast-paced industry that offers unlimited growth and support. The company values a fun working environment and emphasizes superior customer service. The supervisor will be responsible for providing daily guidance and supervision to staff in the Hotel Housekeeping department, supporting operational goals, and monitoring performance and profit objectives. Key duties include assisting with the daily cleaning of occupied rooms, preparing rooms for new check-ins, managing inventory, handling special requests from the Front Desk, and inspecting vacant rooms to ensure they meet housekeeping specifications. The position also involves reporting maintenance issues, protecting hotel property, and ensuring compliance with OSHA and local Health Department safety and health standards. Maintaining strict confidentiality in all departmental and company matters is also required.

Requirements

High School Diploma or equivalent required; or one to three months of related experience and/or training; or equivalent combination of education and experience.
Must have strong written and verbal communication skills; must be fluent and literate in English.
Ability to maintain a high level of confidentiality and professionalism.
Must have basic computer skills and be able to utilize Microsoft Office applications (Word, Excel, Outlook, etc.).
Must be able to perform the physical job duties of all Housekeeping team members.
Must be able to operate all Hotel Housekeeping equipment, including but not limited to vacuum cleaners, floor machines, washer, dryer, carpet extractors, computer, copy machine, mop, broom, and handheld radio.
Ability to write reports and business correspondence.
Must be well organized and have strong customer service skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to write reports and business correspondence.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Ability to work a flexible schedule, including nights, weekends, and holidays, as business needs dictate.

Responsibilities

Providing guidance and daily supervision to staff in the Hotel Housekeeping department.
Supporting and administering operational goals and monitoring achievements of performance and profit objectives.
Assisting with supervision of daily cleaning of occupied rooms and preparation of rooms for new check-ins.
Adhering to scheduling and coordinating with manager regarding any concerns, with attention to guest satisfaction.
Responsible for supporting compliance to departmental budgets.
Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with departmental and company standards and programs.
Ensuring customer service standards are followed by all team members and addressing issues as they arise.
Ensuring that guest rooms are well maintained and in proper repair.
Assisting with inventory items, such as linen and supplies, and ensuring they are tracked and accounted for daily.
Assisting with special requests from the Front Desk.
Inspecting all vacant rooms to ensure housekeeping specifications are met.
Reporting all maintenance problems and assuring protection of all hotel property from possible damage.
Maintaining knowledge of and compliance with all safety and health standards set by OSHA and local Health Department.
Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
Maintaining strict confidentiality in all departmental and company matters.