Housekeeping Supervisor - Bilingual Preferred

Hyatt Hotels Corp.•Nashville, TN

44d

About The Position

Come join our Hyatt family! We are searching for someone like you who enjoys taking care of people! We provide on-the-job training and enjoy watching our Colleagues grow with us. We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, EAP, Tuition Reimbursement & Awesome Travel Perks! Job Overview: Supervise, train and inspect the performance of assigned room and floor attendants ensuring that all procedures are completed to the standards of the hotel. Assist where necessary to ensure optimum service to guests.

Requirements

3-5 years experience as Room Attendant.
Knowledge of proper cleaning techniques, requirements and use of equipment.
Knowledge of proper and safe chemical handling.
Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. Bilingual (English/Spanish) Preferred.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to: a) maintain hotel standards, policies and procedures, b) prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed.

Nice To Haves

High school graduate.
Previous supervisory experience and guest relations training.
Bilingual (English/Spanish).

Responsibilities

Verify room status on AM report; report discrepant rooms; prioritize and update status of check-out rooms.
Distribute assignment sheets, room keys and beepers to designated staff. Maintain accurate records of assignments for security.
Communicate additions or changes to the assignment sheets as they arise throughout the shift.
Inspect supply levels, cleanliness and organization of floor closets and assign staff to rectify situation.
Check room attendant's closet for proper supplies, neatness, cleanliness, or mechanical problems.
Inspect rooms cleaned by assigned room attendants using designated checklist to ensure rooms are up to hotel standards and follow up with necessary corrections.
Check vacant rooms, verify status and update status of discrepant rooms throughout shift as well as check DND rooms for status.
"Mark" dirty sheets of randomly selected assigned rooms and follow up to ensure attendants have changed sheets. Council when necessary.
Inspect public areas, restrooms, meeting and office space for cleanliness utilizing designated checklist.
Complete work orders for maintenance repairs and submit to housekeeping. Contact engineering directly for urgent repairs.
Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
Monitor and handle guest complaints to ensure guest satisfaction.
Provide feedback on staff performance to manager as well as report any disciplinary problems.
Document pertinent information in departmental log book.
Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action necessary.
Check PM reports for accuracy and completeness. Complete night counts in accordance with departmental standards.
Successful completion of the training/certification process.
Assist in other areas of Housekeeping as assigned as well as attend designated meetings.