Housekeeping Supervisor

Moonrise Hotel•St. Louis, MO

8d•$16 - $17

About The Position

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners.

Requirements

High school or equivalent education required.
Minimum of one year in housekeeping experience.

Responsibilities

Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day: notifies front desk accordingly
Supervises the completion of short notice requests for room changes
Notifies management of any rooms requiring the replacement or repair of furniture, fixtures, etc.
Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Moonrise standards.
Keeps record of room checkouts/stay overs, submits records to housekeeping every day
Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
Ensures completion by following through on orders
Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
Checks VIP rooms
Checks early morning make-up rooms
Coordinates cleaning of guestrooms for proper prioritization of customer requests: VIP rooms, check-out rooms, expected check-out rooms, etc.
Checks floor linen closets daily for cleanliness, adequate supplies and linen
Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
Assists in quarterly inventory of all linen
Ensures safety by assuring that all linen chutes are kept locked at all times
Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
Ensures adherence to Moonrise Standard Operating Procedures
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.
Additional duties as necessary and assigned.
Take every opportunity to amaze the guests
Ensures all guests are being treated in an efficient and courteous manner and that all Moonrise standards are being applied
Responsible for assisting with the training and direction of new department associates
Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
Responsible for alerting maintenance to quality issues.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Report to work on time
Give adequate notice if going to miss work
Be available to work a flexible schedule to include weekends and holidays
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Perform other assignments as directed by the Director of Housekeeping
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Maintenance of Lost and Found
Properly handle and account for keys
Is knowledgeable of and ensures that blood borne pathogen procedures are being followed
Be knowledgeable of policies regarding emergency procedures and security concerns
Ensure protection of guests, room numbers and policies regarding guest room access procedures
May assist in training of housekeeping personnel on policy and procedures regarding guest rooms, access, accountability for keys and key procedures, lost and found procedures.