Housekeeping Supervisor-Hampton Inn Colchester by Hilton

Blue Sky Hospitality Solutions•Colchester, VT

10d•Onsite

About The Position

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations to ensure guest rooms, public areas, and back-of-house spaces meet Hampton Inn by Hilton brand standards. This role supports team productivity, quality assurance, and guest satisfaction by supervising housekeeping staff, conducting inspections, and ensuring efficient workflow.

Requirements

High school diploma or equivalent required
Minimum 1–2 years of housekeeping experience, preferably in a hotel setting
Strong leadership and team management skills
Attention to detail and quality standards
Ability to work in a fast-paced environment
Good communication and problem-solving skills
Basic computer skills (PMS systems preferred, e.g., OnQ)
Ability to stand, walk, bend, and lift up to 25–50 lbs
Ability to work flexible schedules, including weekends and holidays

Nice To Haves

Prior supervisory experience preferred
Knowledge of Hilton or similar brand standards is a plus

Responsibilities

Supervise and coordinate daily activities of Room Attendants, Housepersons, and Laundry staff
Inspect guest rooms, public areas, and facilities to ensure cleanliness and brand compliance
Ensure adherence to Hilton brand standards and property SOPs
Monitor room status updates and coordinate with Front Desk for room readiness
Ensure proper use of cleaning chemicals and equipment
Train, coach, and support housekeeping staff to maintain high performance
Assist in scheduling staff based on occupancy and business needs
Conduct daily pre-shift meetings to communicate priorities and expectations
Address employee concerns and escalate issues as needed
Monitor housekeeping productivity (minutes per room, labor hours)
Assist in controlling labor costs while maintaining service quality
Ensure proper inventory levels of linens, supplies, and amenities
Support inventory counts and ordering processes
Respond promptly to guest requests and service issues
Ensure VIP rooms and special requests are handled with attention to detail
Promote a clean, safe, and welcoming environment for all guests
Ensure compliance with OSHA standards and hotel safety procedures
Maintain proper key control and lost & found procedures
Report maintenance issues promptly to Engineering