Housekeeping Supervisor

AccorHotel • Chicago, IL

7d • $28 - $28

About The Position

As a Housekeeping Supervisor, you are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update the team ensuring they have the tools and instruction needed for success.

Requirements

• Proficient in English (verbal & written) essential
• High school diploma or equivalent preferred
• Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
• Proven training skills
• Experience with Hotel Property Management System, Micros-Fidelio desirable
• Proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Nice To Haves

• Experience with Hotel Property Management System, Micros-Fidelio desirable

Responsibilities

• Consistently offer professional, friendly and engaging service
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle Guest concerns and react quickly, logging and notifying the proper areas
• Actively participate in daily briefing, daily warm up and department meetings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

Benefits

• Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees