Housekeeping Supervisor

Blackberry Farm•Aurora, IL

9d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The primary goal of this position is to provide leadership on a daily basis and to lead the team some nights after Managers have departed. Maintain a positive attitude around all team members, setting the mood for that shift. To inspect make-ups turn downs and cleaned rooms to make sure that the standards have been met. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Must comply with all company policies and procedures. To perform the essential functions of this position regular and consistent attendance is required. Must be able to work well with other Team Members, Managers, and interact with our guests. Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career.

Requirements

Hospitality experience or equivalent preferred
High School diploma or equivalent
Basic computer knowledge
Must have a working understanding of Microsoft Outlook, Word and Excel
Must be able to communicate effectively with guests, managers, and team members
Basic knowledge and understanding of math
Must be able to understand scheduling, purchasing, inventory, and stock
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Must be able to stand for long periods
Must be able to lift up to 50 lbs.
Must be able to work outdoors in all weather conditions
Must be able to safely operate a company vehicle or golf cart

Responsibilities

Run the day-to-day reports for the team and be able to clarify reports, as needed
Hold lineups with your team covering the # of guest rooms currently occupied, # of arrival rooms, and departure rooms, # of turnovers, make-ups, and check in’s / turnovers
Coordinate in-room guest requests
Review groups currently in house and their agenda to ensure all needs are met
Inspecting common areas on a daily basis
Oversee completion of all room make-ups, turnovers, and turndowns perform final inspections after rooms have been cleaned
Load stocker cart with daily supplies such as sheets, towels, toilet paper, amenities, glasses, coffee cups, hangers
Assist in cleaning check out, stay-over, or turndown rooms as necessary to assist the team
Assist with quarterly inventories as necessary
Write and disseminate all Mid-Year and End of Year reviews to all team members
Working all holidays and weekends as scheduled
Follow up on team member status of rooms/ assignments
Guide housekeepers to maintain 5-star standards for all rooms
Be a positive motivator to the team
Coach and counsel team members as necessary, including written documentation if applicable
Complete 45-day reviews for all new hires as well as mid, and end-of-year reviews, as needed
Ensure Housekeepers understand their room assignments, and rooms are completed promptly
Ensure efficiency by coordinating housekeeper's schedules based on needs
Work closely with the front desk on arrivals and changes
Basic understanding of labor numbers
Must be available to work both AM and PM shifts