Housekeeping Supervisor - MGM Springfield

MGM Resorts International • Springfield, MA

1d • $20 • Onsite

About The Position

Join the MGM Springfield team as a Housekeeping Supervisor, where you’ll lead the daily operations of assigned floors and ensure exceptional room quality across the property. In this pivotal role, you’ll support a culture of outstanding guest service, safety, and teamwork while guiding a dedicated housekeeping staff. If you’re an experienced leader who thrives in a fast‑paced environment and takes pride in maintaining impeccable standards, we invite you to bring your expertise to our world‑class resort.

Requirements

• 1+ Years of Prior Relevant Experience is required
• Must be willing and able to work a flexible schedule from 7am-12:45am, OT available, 8-10hr shifts/40hours per week/no overnights

Nice To Haves

• 2+ Years of Prior Relevant Housekeeping and/or Administrative Experience is preferred
• Previous experience managing employees using a Culinary Bargaining Agreement is preferred

Responsibilities

• Works effectively in a fast‑paced environment with strong multitasking and decision‑making skills.
• Ensures all duties are completed in compliance with property standards, company policies, and legal requirements related to safety, health, and guest welfare.
• Thoroughly inspects guest rooms for cleanliness and overall condition, and reports room status, work orders, damages, and carpet needs.
• Maintains accurate records including repairs, lost and found items, and quality of work.
• Completes daily worksheets and submits all required paperwork in a timely and accurate manner.
• Maintains departmental assets, ensuring equipment is properly repaired and all FOH/BOH areas are clean, organized, and well maintained.
• Supervises assigned floors, ensuring all rooms, hallways, and public areas meet property cleanliness standards.
• Leads Housekeeping employees by providing training, performance feedback, and recognition, ensuring adherence to company and departmental policies.
• Trains employees and new hires on cleaning products in compliance with OSHA chemical safety standards.
• Maintains comprehensive knowledge of hotel information to accurately answer guest inquiries.
• Responds promptly to guest complaints, using sound judgment and creative problem‑solving to anticipate and resolve issues.
• Maintains exceptional guest service standards and remains attentive to guest needs while protecting their privacy and confidentiality in accordance with hotel policies.

Benefits

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed