Bilingual Housekeeping Supervisor

Hotel Felix•Chicago, IL

12d•Onsite

About The Position

The Hotel Felix Chicago has an exciting full-time opportunity to join our team as a Housekeeping Supervisor. The Housekeeping Supervisor is responsible for overseeing and coordinating the daily housekeeping operations in assigned guest rooms, public areas, and other hotel sections. This includes ensuring all areas are stocked, cleaned, and maintained in accordance with franchise and corporate standards. The Supervisor will inspect guest rooms to ensure cleanliness meets quality standards, assist Room Attendants as needed, and provide ongoing training to staff. In the absence of the Housekeeping Manager, the Supervisor will assume all managerial duties to ensure smooth operations. Flexibility in scheduling is required, with weekend and evening shifts based on the hotel’s business needs. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

2 to 3 years of progressive experience in hotel operations or a related field required.
Strong ability to read and interpret safety rules, operating instructions, maintenance manuals, and procedure documents.
Proficient in writing routine reports and correspondence, including proper documentation of dates and times.
Demonstrated ability to apply deductive reasoning and follow written, oral, or diagram-based instructions.
Strong problem-solving skills, with the ability to address concrete variables in standardized situations.

Nice To Haves

Previous supervisory experience preferred.

Responsibilities

Ensure compliance with hotel policies, standards, and regulations to promote safe and efficient hotel operations.
Inspect staff performance within the assigned section daily to ensure cleanliness and productivity standards are consistently met.
Supervise Housekeeping and Laundry staff, holding them accountable for their work performance and adherence to departmental standards.
Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant receives a specific work task for the day.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect V.I.P. rooms and report availability to the Front Office.
Oversee the closing procedures at the end of the day, ensuring Room Attendants' carts are organized, cleaned, and restocked with linen only.
Monitor the cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.
Ensure accurate completion and timely submission of daily assignment records, signed off by staff and turned in to the Housekeeping Office.
Carry an active pager or radio to stay in constant communication with the Front Office and/or Engineering team during the shift.
Initiate and track work orders for maintenance and repairs, ensuring timely completion of tasks such as plumbing, electrical, and furniture repairs.
Ensure associates are consistently attentive, friendly, and courteous to guests, managers, and other associates.
Monitor V.I.P. and special guest requests, ensuring their needs are promptly addressed.
Supervise and ensure proper training for Room Attendants to maintain high cleaning standards.
Maintain an organized key control system for staff and guest rooms.
Manage "Lost and Found" items following established hotel protocols and procedures.
Collect all keys and assignment sheets from staff at the end of the shift to maintain security and organization.
Ensure completion of regular cleaning and maintenance projects, with periodic evaluations of room and property conditions.
Attend meetings as required by hotel management to stay updated on operations and share feedback.
Provide friendly, service-oriented interactions with guests and team members at all times.
Adhere to uniform and grooming standards, maintaining a neat, clean, and professional appearance at all times.
Perform other duties and responsibilities as assigned by management to support hotel operations.