Housekeeping Supervisor - Full Time

Hampton Inn Mall Of America•Bloomington, MN

just now

About The Position

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in their absence.

Requirements

High school diploma or educational equivalent is preferred
Previous hotel-related experience is required
Ability to meet the physical demands of the job including lifting 20 lbs is required

Responsibilities

The Supervisor will work various shifts, 7 days a week including weekends and holidays.
Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards
Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked
Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time
Maintain key control
Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings
Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
Collaborate with Maintenance staff to communicate out of order rooms
Assist with training of Housekeeping staff
Ensure overall guest satisfaction