Housekeeping Supervisor- CRC

VALENCIA GROUP•Arlington, TX

1d•Onsite

About The Position

Inspect all public, guest and employee areas. It is responsibility of the supervisor to keep these areas cleaned and in good shape through employees that are assigned to such areas. Supervise the performance of the housekeeping employees and take appropriate actions to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas, and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards. Review and adjust staffing daily to ensure optimum staffing levels. Review assignments of employees and make adjustments when necessary. Communicate throughout the day with the Front Office and other departments to ensure total guest satisfaction. Monitor consumption and inform management of ordering needs of guest and cleaning supplies. ESSENTIAL DUTIES & FUNCTIONS Responsible for impeccable cleanliness of guest rooms, corridors, and service areas. Ensures total guest satisfaction regarding personalized service and special requests. Responsible for personal welfare of guest. Supervises and supports room attendants. Monitors daily work assignments, productivity, and standards. Ensure room inspections are completed daily on vacant and occupied rooms. After each inspection, counsel the employee on the areas they were deducted points. Alert a manager when a room attendant scores below 90%. Ensures proper record-keeping and communication verbally and in writing. Ensure assigned areas are maintained necessary par stock for linen, cleaning supplies, and amenities in appropriate areas. Responsible for making necessary schedule adjustments if needed. Ensures sound safety habits and enforces established security procedures. Communicates through responsible channels all problems pertaining to Engineering/maintenance problems, as well as losses, damage breakage, and all other irregularities. Monitors special projects pertaining to specialty cleaning in assigned areas. Assures proper handling of equipment and manages daily use and distribution of all supplies. Ensure equipment placed in supervisors care of properly taken care of and placed in a secure location when not being used. Ensures professional conduct in general and proper etiquette by staff and self. Patrols guest corridors to guarantee their appearance and conditions. Is familiar with the status of every guestroom on the floor. Provides the Front Desk with inspected rooms on a priority basis by checking the Queue list. Is in constant communication with Housekeeping and Front Office departments ensuring smooth service. Lost & Found- logging items, taking inquiries, and ensuring items are properly placed in the designated area after logged in the database. Ensure room attendants are cleaning occupied rooms during the assigned hours designated by management Ensure chemicals are used as directed by OSHA regulations and hotel's Standards This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time by a manager.

Requirements

Previous supervisory experience in either housekeeping or front office preferred, but not necessary.
Effective management, leadership, organizational and communication skills.
Multi task-oriented.
Practical and organized in a small work area.
Ability to overcome unexpected obstacles through resourceful means.
Neat, professional appearance and good personal hygiene.
Able to work varying schedules to reflect the business needs of the hotel.
In addition, attendance at all scheduled training sessions and meetings is required.
Excels in a fast-paced work environments
Ability to communicate with guests, associates, and management.
Ability to take direction from hotel and housekeeping management.
Ability to perform assigned duties with attention to detail, follow-through courtesy, cooperativeness and work with a minimum of supervision.
Ability to attend mandatory meetings
High School Diploma or GED is required.
Must be able to push 35 lbs., lift 50 lbs. from floor and bend at the knee.
Able to walk and stand for long periods of time, periodically climb stairs throughout the day.
Must be able to write and speak conversational English.
Must be able to work a varied schedule which includes working weekends and holidays.

Nice To Haves

Previous hotel experience preferred.

Responsibilities

Responsible for impeccable cleanliness of guest rooms, corridors, and service areas.
Ensures total guest satisfaction regarding personalized service and special requests.
Responsible for personal welfare of guest.
Supervises and supports room attendants.
Monitors daily work assignments, productivity, and standards.
Ensure room inspections are completed daily on vacant and occupied rooms.
After each inspection, counsel the employee on the areas they were deducted points.
Alert a manager when a room attendant scores below 90%.
Ensures proper record-keeping and communication verbally and in writing.
Ensure assigned areas are maintained necessary par stock for linen, cleaning supplies, and amenities in appropriate areas.
Responsible for making necessary schedule adjustments if needed.
Ensures sound safety habits and enforces established security procedures.
Communicates through responsible channels all problems pertaining to Engineering/maintenance problems, as well as losses, damage breakage, and all other irregularities.
Monitors special projects pertaining to specialty cleaning in assigned areas.
Assures proper handling of equipment and manages daily use and distribution of all supplies.
Ensure equipment placed in supervisors care of properly taken care of and placed in a secure location when not being used.
Ensures professional conduct in general and proper etiquette by staff and self.
Patrols guest corridors to guarantee their appearance and conditions.
Is familiar with the status of every guestroom on the floor.
Provides the Front Desk with inspected rooms on a priority basis by checking the Queue list.
Is in constant communication with Housekeeping and Front Office departments ensuring smooth service.
Lost & Found- logging items, taking inquiries, and ensuring items are properly placed in the designated area after logged in the database.
Ensure room attendants are cleaning occupied rooms during the assigned hours designated by management
Ensure chemicals are used as directed by OSHA regulations and hotel's Standards
Assists the Banquet Staff in room set-up.
Checks the overall room for accuracy.
Assigns pre-meal assignments to staff.
Inform of any special requests or special instructions to staff
Assists Banquet Staff clear tables at conclusion of meal function
Ensure that all side-work to include filling and stocking salt/pepper shakers is completed