Housekeeping Supervisor

Sage Hospitality•Portland, OR

11d•Onsite

About The Position

Why us? The Nines, A Luxury Collection Hotel, Portland is seeking a Front Desk Agent to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center within the walls of the stately Meier & Frank Building , one of Portland's most beloved landmarks, the Nines honors the structure’s storied past both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Ho spitality Group , we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations. Job Overview Housekeeping Supervisor supervises the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

Requirements

Education/Formal Training High school education or equivalent experience.
Experience required by position is from one to two years of employment in a related position with this company or other organization(s).
Knowledge/Skills Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
Requires supervisory skills.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting up to 50 lbs. of linen, supplies, furniture.
Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
Carrying up to 35 lbs. of supplies.
Ability to communicate information and hotel services to management and guests.
Ability to inspect guest rooms, public areas, and back of house, and review reports.
Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
Ability to interpret reports.
Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.
Occasional kneeling required.
Mobility -continuous movement throughout hotel.
Continuous standing -90% of shift.
Climbing stairs, approximately 100 steps 3% of 8 hours.
Ladders -approximately 3 feet, 2% of 8 hour shift.
No driving required.
Prolonged strenuous physical activity in indoor climate-controlled environment.
Excessive heat and humidity in laundry.
Inside 95% of shift.

Responsibilities

Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Benefits

The Nines offers perks that are comparable to progressive employers.
Medical, Vision, Dental and Retirement Benefits: Paid sick time and eligibility to apply for Paid Leave Oregon
Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
Eligible to enroll in Health S avings A ccounts (HSA) with qualifying medical plans and receive up to $1000 company contribution
Eligible to enroll in Health, Dependent and Commuter F lexible S pending A ccounts (FSA)
Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage
Eligible to enroll for short-term and long-term disability insurance coverage
Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
WINFertility guidance for those enrolled in Sage medical plan
Other Benefits: All associates can enjoy our complimentary cafeteria
$50 TriMet monthly subsidy – Our location is right next to the center of all four MAX lines and close to the Portland Streetcar, a prime location for driving, taking public transportation, biking, or even walking to work.
Calm Health Application Subscription
Employee assistance program
Paid time off for vacation, sick time, and holidays
Tuition Reimbursement of up to $2,000 per calendar year
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral