Housekeeping Supervisor/Inspector - Hilton Orlando Buena Vista Palace

Hilton • Lake Buena Vista, FL

4d

About The Position

Where Disney Magic Meets Relaxed Luxury. Be Part of an Iconic Orlando Experience.
Offering over 1000 guest rooms and suites, Hilton Orlando Buena Vista Palace boasts breathtaking panoramic views of Disney Springs, nightly EPCOT fireworks and so much more! After a long day in the parks, guests can unwind in comfortable rooms featuring modern amenities and spacious living areas.
We are seeking an Housekeeping Supervisor/Inspector who embodies anticipatory service, polished communication and a passion for creating unforgettable guest experiences.
Check us out: Hilton Orlando Buena Vista Palace
If you're ready to take your career to the next level, apply now and join our team at Hilton Orlando Buena Vista Palace!
The ideal candidate will have experience working as a hotel housekeeping supervisor at a similar sized property, good verbal English communication skills and availability during nights, holidays, and weekends and have experience with training and coaching team members.

Requirements

• The ideal candidate will have experience working as a hotel housekeeping supervisor at a similar sized property
• Good verbal English communication skills
• Availability during nights, holidays, and weekends
• Experience with training and coaching team members.

Responsibilities

• Complete visual inspections of room/suites and ensure guest floors are kept clean and tidy in both front and back of house areas.
• Complete reports, verify status reports; change room status to ready and load into automated property management system.
• Manage guest floors by continuously checking rooms inventory; assign rooms to attendants and ensure productivity in real time (including replacing DND rooms by 2pm)
• Ensure stock rooms and carts are maintained with proper supplies and check out with House Attendant daily verifying checklist duties completed.
• Assist in managing base; incoming guest request and assigning to house person or inspector.
• Complete work orders as needed when inspecting rooms with Engineering in HOTSOS.
• Provide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions.
• Promote team member loyalty and empowerment.
• Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas.
• Assist in housekeeping office with managing guest calls and routing to house attendants.
• Other duties and special projects as assigned by the supervisor, such as managing work tickets in HOTSOS, office clean up and assisting in the cleaning/inspecting of other public areas.

Benefits

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees